The Kingscliffe Guesthouse

Booking.com have now lost a customer who books a lot of hotels through their site due to their lack of understanding and refusing to refund me for my stay in an absolute hell hole that is clearly a health and safety hazard!! We stayed in the property an hour and a half - much of this on the phone to booking.com customer services! I know it was cheap and didn't expect a palace but I didn't expect somewhere I couldn't bear to spend the night! Was greeted by a rather unhelpful guy who didn't know what we had booked, showed us to our room on the ground floor and just left us to it after going to get us a key which we were them informed there wasn't one! Damp up the walls, leaking radiator which had damaged the laminate, bedsheets with holes and blood on them, filthy kitchen, dining area with dirty washing all over the floor and table, bathroom with pedestal not attached to the sink, No key for our room door and a lock that was difficult to work from the inside, stench of cannabis throughout the whole house, floorboards at the doorstep had disintegrated causing me to trip as I was leaving the building. The fireworks signalling the local drug delivery topped it off! The booking in system was a notepad that had people's names and booking numbers, just left on a radiator in the hall for anyone to see! GDPR at it's best! Paid for breakfasts that were advertised as full english/Irish and continental - have no idea where these were being cooked or exactly what as the cupboards and fridge were bare! To be honest though we wouldn't have risked eating there after seeing the state of the facilities! Honestly I'd rather pitch a tent at the local rubbish dump!

Stayed here for a night with some friends while we went to a concert. The place is a good distance from the city centre and it will cost you around £15 to get there. The place is in a fairly run down part of Manchester. Shared bathroom and not clean at all and it looks shabby doors cracked etc and stinks of weed. Please don't stay here you can get better for your money.

Booked weeks in advance for 8 girls to celebrate a 21st Birthday in Manchester. Turnned up and nobody answered the door. After calling the sister hotel we were greeted by someone who informed us it was double booked and there was nowhere for us to stay. 8 girls stranded in Manchester!!! Sister hotel then won't answer the phone. Ended up having to pay over £700 to get enough rooms for us all to stay in 1 hotel!!!! Has now been passed to trading standards for investigation. AVOID