Mercure Wigan Oak Hotel

3.0 / 5

•

Orchard Street, Wigan, Manchester, United Kingdom WN1 3SS

Reviews from Guests

3.0/5

733

Reviews

from real guests

theresawJ7482GY

Really nice staff who greeted me at reception and throughout my stay. also had the breakfast it was presented well and really hot. Portion side was good and tasted really nice high five to the Chef's in this hot weather I would come back again if passing through

andyo95

On other reviews you will read things that may put you off. For me, for what the room rate is, its excellent value for money. Yes dated, could do with touch ups but beds are comfy with big pillows, bathroom large with a great shower and bath. TVs in room and Netfix and Prime plus other apps are all free to use. Ideal if you have kids. I had Breakfast and it was nice. As well as a cooked one, lots on offer for continetal too. Member of staff i dealt with was great. If i was coming to Wigan again, i would stop here.

Cass022025

This hotel was an overnight stop on the outward and return journey on a coach holiday. The room was clean. Hot water for both a shower and a bath. Lovely decent sized towels. No glass or disposable cup for rinsing your mouth after cleaning your teeth. Had to report that one side of the double bed was at an angle. Base was either broken or had given way. Think it was 2 singles pushed together. Staff were friendly but at meal times they were disorganised. Even though they took your order they still asked what you had asked for. The wait for different courses bordered on ridiculous, farcical in fact. They definitely need training in organisational skills. The lift broke down and was out of action so you had to bring your case down the stairway. There was a note on the lift saying if you needed assistant to contact reception. Nice hotel, just need organisation skills training in dealing with a lot of people.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Pets allowed

Kids club

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Car park [free of charge]

Daily disinfection in all rooms

Room service [24-hour]

Car park [nearby]

German Spoken

Wi-Fi in public areas

Facilities for Disabled Guests

Dutch Spoken

24-Hour Front Desk

Invoice provided

Protective screens in common areas

Staff trained in safety protocol

Breakfast in the Room

Face coverings on staff

Smoke-free property

Free face masks

Daily Housekeeping

Hand sanitizer

Hungarian Spoken

French Spoken

Contactless check-in/out

Temperature check for guests and staff

Latvian Spoken

Hair/Beauty Salon

Casino

Hot water linen and laundry washing

Security [24-hour]

Garden

Spanish Spoken

Shared stationery removed

Rooms sanitized between stays

Cashless payment service

Safe dining setup

Nightclub/DJ

Physical distancing of at least 1 meter

Restaurant

Elevator

Daily disinfection in common areas

Dry Cleaning

Guest rooms seal after sanitization

Car park [on-site]

English Spoken

First aid kit

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Pets allowed

Kids club

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Car park [free of charge]

Daily disinfection in all rooms

Room service [24-hour]

Car park [nearby]

German Spoken

Wi-Fi in public areas

Facilities for Disabled Guests

Dutch Spoken

24-Hour Front Desk

Invoice provided

Protective screens in common areas

Staff trained in safety protocol

Breakfast in the Room

Face coverings on staff

Smoke-free property

Free face masks

Facilities Details

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Room service [24-hour]

Breakfast in the Room

Breakfast service

Buffet-Style Restaurant

Restaurant

Bar

Front Desk Services

24-Hour Front Desk

Entertainment and Family Services

Kids club

Invoice provided

Smoke-free property

Contactless check-in/out

Casino

Nightclub/DJ

Business Facilities

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Cleaning Services

Daily disinfection in all rooms

Protective screens in common areas

Staff trained in safety protocol

Face coverings on staff

Free face masks

Daily Housekeeping

Hand sanitizer

Temperature check for guests and staff

Hot water linen and laundry washing

Shared stationery removed

Rooms sanitized between stays

Cashless payment service

Safe dining setup

Physical distancing of at least 1 meter

Daily disinfection in common areas

Dry Cleaning

Guest rooms seal after sanitization

First aid kit

Languages Spoken

German Spoken

Dutch Spoken

Hungarian Spoken

French Spoken

Latvian Spoken

Spanish Spoken

English Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Car park [free of charge]

Car park [nearby]

Designated Smoking Area

Pets allowed

Facilities for Disabled Guests

Security [24-hour]

Garden

Elevator

Check-in [24-hour]

Car park [on-site]