Brook Meadow

Having paid in advance for a noon check-in, we were bitterly disappointed to arrive at 12:15 to find that our room was not ready. We felt that Basil Fawlty would have received us more professionally than the brusque and off-handed manner in which we were treated on our arrival. We finally got into our room at 13:00, to which we were escorted by the very pleasant and helpful housekeeper who apologised for us having to wait. The room itself was clean and comfortable with a very well- appointed bathroom. This morning, we went down for breakfast at 08:30, there was no-one to be seen. Despite ringing the hand bell twice on the reception desk, no-one appeared. We decided to leave unfed but fed-up! We were never actually checked-in, and were given no information relevant to our stay whatsoever.

I stayed at this hotel for a week after my home was flooded, and I honestly couldn’t have asked for a better place to stay. Not only did they welcome me, but they also made my two chihuahuas, Hetty and Henry, feel at home too. While I was at work, my son and his girlfriend stayed with the dogs, and the staff were just as welcoming to them. I’d read some previous reviews saying the hotel is a little dated, but I actually think that’s part of its charm. It feels like the hotel has kept its character, and I really liked that. A special thank you to Helen, the manager, who couldn’t do enough for me. Every member of staff was friendly, attentive, and always happy to help, which made such a difficult time so much easier. I would love to come back again, but under much better circumstances! Thank you all for your kindness and hospitality. Keep up the fantastic work. Lots of love, Room 104 ❤️

Our organisation recently chose Brook Hall Hotel for a very important event. I simply cannot praise Helen and her staff highly enough. Every single aspect of the event went to plan and that was, in large part, due to Helen's extraordinary professionalism and willingness to make our vision, come alive. We had 175 people there, from across the North West, from London and from Wales, who erupted into a spontaneous round of enthusiastic applause, when we publicly thanked Brook Hall Hotel for their superb hospitality. From the very beginning of our planning, right until the last guest left, Brook Hall Hotel did us proud. This fabulous hotel is an absolute gem. Set in gorgeous grounds, in the midst of rural Cheshire, you couldn't wish for a better place to hold your event. Our principle guests all stayed overnight and were blown away by the comfort and cleanliness of their rooms and the delicious food on offer. We would particularly like to thank, Helen, her two marvellous Chefs, Julie and her sister on the bar and Val, the housekeeper, extraordinaire. Thank you to you all, for making our event such a roaring success. We sincerely hope you will have us back and look forward to doing business with you all again. Brook Hall Hotel - choose it for your next event. They will do you proud.