Hotel Anfield

I had booked in for 1 night stay on 1st August 2026, the staff at first seemed friendly and everything seemed to be fine until we went to wash. No hot water. That we could possibly ignore as we were only there for 1 night before a long drive to Wales on the 2nd, however around 11:30pm a young couple arrived in the room opposite ours, they stayed in room 4. They were extremely loud and were shouting and screaming, this just went on so at around midnight I went down and complained about it. The young lady who I spoke to went up and asked them to keep quiet, they became argumentative etc to the staff member but then said they would keep the noise down. Once the staff member went back down stairs they decided to put music on extremely loud and were even noisier. I yet again put in a few more complaints all the way until 1am but the staff did nothing to stop this. My girlfriend and daughter eventually went down to complain as we were clearly getting no sleep. The noise continued. I then went down again to complain, it wasn't until after 2am when 1 of the members of staff eventually evicted them however she provided them with a full refund. I spoke to the manager in the morning before we were leaving and she agreed that if I went through who I booked the stay with she promised she would authorise a partial refund for me and stated that multiple people were complaining in the morning. She also advised the couple who were evicted who were extremely loud should never have been given a refund. I have spoke to Trip.com who have spoken to the hotel and they are now denying that they advised I could get a partial refund and have advised I am lying. I have all the recordings of the noise from Room 4 and recording of when I spoke to the manager where she agreed for this refund. Trip.com have spoken to them again and they have outright called me a liar. The stay was not as promised and not what we should have had to endure, also the staff have outright lied to me. I would 100% avoid this place. If I could have gave it zero stars I would.

Had my daughters christening here at the marquee part and to say was amazing was an understatement staff are so helpful and Mia was an angel 2 nd party I’ve had here and I love the place

Before, during and after the game at Anfield, Hotel Anfield is a wonderful experience. Songs, toasting and socializing with like-minded people regardless of win, cross or loss. Magic!