Village Wirral

This is our favourite Village hotel, the location is excellent and the staff are fabulous. This time we would like to thank Nicky and Sally for their welcome and help at check in, and Ruth at the pub and grill for her help with our evening meal. The newly refurbished rooms look really smart and we enjoyed using the leisure facilities too. The food was nice for our evening meal and breakfast. There are some interesting new additions on the pub menu. See you again soon!

Very disappointed! Booked a room with two double beds - got a room with one double bed. We were unable to change rooms as they were fully booked, and rooms were being renovated. Bath was moldy - complained numerous times - nothing was done. Conditioner was empty, and had to repeatedly ask for more towels as only one was left for two people. Water, coffee and tea were not always replenished. Constant construction noise from 8am renovating below bedrooms. They removed hall carpet towards the club rooms resulting in us having to walk over sticky glue residue to get to our room as this was the only way we could get there. Food was rubbish.

We used to stay here when it was a classy De Vere Hotel, it is now more like a poor travel lodge. Families with unruly, unsupervised children running wild. We were unable to use the pool because of the families who were non-residents at the Hotel made worse by the school holidays. There is no proper restaurant, just a basic bar area that serves very poor food from a very poor bar menu. The rooms had no air-conditioning so were extremely hot with only a small 'desk top' fan. We had booked a four day stay, but our room only had 4 coat hangers and two very small drawers so we had to keep our clothes in our suitcases. This hotel is focused more on the outside membership and walk-in customers than the paying guests. I would not recommend this hotel if you are looking for a quality relaxing break.