Premier Inn Southport Central

The hotel is in a great location by the seafront and the room's are clean, comfortable, and exactly what you would expect from Premier Inn. Overall the value for money is reasonable for the service provided, although the staffing are not quite what they used to be with the restaurant closures. Matt on reception deserves a special mention. He is fantastic, extremely professional, quick to respond and always happy to help with anything you need. His customer service and care really stands out. One area for improvement would be the bar opening hours. It would be great if the bar were open throughout the day, even if food wasn’t served until later in the evening, as it would provide a space for guests to sit and socialise. During check-in, there was a queue at reception, and I noticed that the restaurant staff didnt come through to assist despite the restaurant being quiet, which meant there was a big wait upon arrival. However, the receptionist 'Matt' handled th queue very efficiently and got through everyone quickly despite having no additional support from the staff next door. Overall, it was a good stay, but unfortunately, the hotel doesn’t quite offer the same experience it once did.

BIG SHOUT OUT TO MATT AND CHRISTINE!! We stay regularly me and my husband and usually enjoy our stay but there has obviously been some staff reshuffle and the hotel is short staffed and new staff don't seem to know what they are doing. It is a real shame as we have enjoyed coming to Southport for many years now and are experienced guests at Premier Inn and Matt and Christine are amongst the best staff we have ever encountered on our adventures.

We have been using this hotel for a couple of times a year at least. Since the loss of the Brewers Fayre everything has gone downhill. You are not a allowed in the lounge bar area unless the restaurant is open, hence if you want to relax, sit reading etc, you are either stuck in your room or you have to sit outside ! More a boarding house than a hotel really. We will definitely never return !