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Reviews from Guests

3.0/5

tripadvisor

192

Reviews

from real guests

colleenc332

1

/

5

Comfortable. 2 nights .Breakfast was Ok but not as good as our previous visits. Have changed review to 1 as we have been given a parking ticket for £100 2 weeks later! Reception were unhelpful. We definitely logged car in at reception. No confirmation email found so it's our problem. We have used Mercure here and other locations before without problems. Never again .

petertL6597BA

1

/

5

I had to cancel my booking due to health problems and got this unsympathetic (in photos) will not book agai

kellycP5915CP

1

/

5

I am currently here on a one night stay, on a Sunday night and have to be up at 6am Monday morning. There is a party happening in their conference room until midnight which wasn't mentioned upon booking, tonnes of kids running around everywhere screaming, swearing and shouting. Staff told me “it is what it is” a night porter said “nothing I can do about it” I asked if the hotel would let people know if there is am event happening that would impact getting sleep and they said “no, we dont have to tell you” As far as I am aware - Excessive, undisclosed late-night noise from a hotel-hosted event is viewed as a failure to provide a fit service. The music is so loud my room is actually thumping. If you want to get some sleep and rest, then please stay somewhere else.

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