Best Western Edinburgh City Hotel

We stayed at this hotel for just one night after a canceled flight. The staff that we interacted with were very nice. We did get booked in a handicapped room (not at our request) and it was ok. The room was definitely older and smelled musky. Overall, the room was clean. They have a back entrance area at the rear of the building. It was very convenient when we contacted a taxi to the airport the next morning.

As a fan of another Leonardo hotel I booked this place expecting a good stay. Unfortunately the Edinburgh City hotel seems very run down and represents very poor value. The bathroom was in terrible condition and the bath was so narrow it was impossible to have a shower without the curtain sticking to you. There was a dripping noise from above that woke me up at 3:00 am both mornings and there was a large damp patch on the ceiling. I expect it will come down give a bit more time. The shower gel and conditioner both ran out while we were there. On the plus side the breakfast was ok although the cooked portions were small and vegetarian options were not great. We left early on our last day and the staff very kindly made us a packed breakfast. On the whole, go to a budget Inn place and you will get a better stay.

The hotel is quite nice and conveniently located. The room was quite spacious. The buffet breakfast is tasty and the variety is quite good. My only complaint is the quality of the housekeeping. It is quite poor. Beds are badly made and a used towel was left on our bed the first day when we returned to the room. It could have only been left by the housekeeper. The toilet paper is never restocked and we had to call the front desk on two separate occasions to ask for more. The towels are also not restocked in the bathrooms. I’d be inclined to think that there are not enough housekeepers or they are poorly supervised, but at the price we paid, the cleaning service was unacceptable, turning our overall hotel experience from good to disappointing.