Garner Edinburgh Haymarket

This hotel was ghastly. We were 'upgraded' to a room suitable for wheelchair users. The bathroom had black mould. The towels were small and thin. The room lacked basic amenities. (Coffee etc is available downstairs) However, the worst thing was broken glass on the floor of our room + litter such as sweet wrappers. Because we arrived late and did not want to change our room at 11pm, a member of staff was sent up at 11:20 pm to vacuum our room but we found more glass the following morning. We wrote to the complaints email address given to us and have had no response in over a month. Appalling.

As a regular user of IHG Hotels for business trips, I anticipate a certain standard across all of the facilities, but this hotel is a complete let down and is not what I would expect from a Hotel displaying the IHG brand. Of course you get what you pay for, but at £140 a night plus £20+ parking, this is VERY POOR VALUE FOR MONEY - I would STRONGLY SUGGEST YOU AVOID THIS HOTEL, particularly if you are travelling for business. The room is as basic as you can get, the bed has literally got about 20cm from the wall to the bed, (see picture) and you then have to avoid whacking your shoulder on the TV as you go past, just to get to either the window or the other side of the bed. The bathroom is tiny, the shower tray is grubby and marked, and if you had more than 1 suitcase I'm not sure quite where you would put it? There isn't a proper desk to work from and there are no drink facilities in the room, as Tea and Coffee is in Reception?!? Do I seriously want to carry a coffee up to my room along with my luggage or trapse down later just to have a drink? Clearly done for the convenience of the hotel not for the convenience of the guests. On arrival I fully expected to pay for parking, which is pretty standard practice now at most hotels. What I don't expect or appreciate at all, is when a hotel completely absolves itself from any care for its customer, by saying you have to go to an App and pay direct to the parking agent, when its pretty obvious the car park is owned by the hotel! Parking agents exist, but there is simply no reason why the parking charge could not be added to the hotel bill. Yet again for the Hotel's convenience and not the guest. When I asked why this was the case, I came up against an argumentative receptionist (Dawn) who decided that the hotel had zero responsibility for the parking, had no concept that a guest might find booking through the App an inconvenience, and when challenged as to why the hotel was absolving themselves of anything to do with the car park, came up with the great customer service response "Its not my fault" Will not be booking this Hotel again (I strongly suggest you stay clear)

Box room without a window, not as advertised. Expected small but small with no window really is like being in a cell. Exposed wires in the wall as part of the panelling was missing. Very noisy as all of the doors slam shut in the hotel. Location was great for Murrayfield - wouldn't stay again though.