Piries

Since travelling to europe is decidedly dodgy at the moment I went of nearest next best thing... A trip to Scotland. The hotel is nicely situated close to Haymarket station and a short walk into the city itself. Tram and Bus stops are also in easy distance. The room was very basic and not what I thought I booked. It was a little noisy too as it was located at the foot of the stair to the upper floors. The only problem is that the hotel took two payments for the same stay 6 weeks apart. I've contacted them by phone and email, but refuse to engage in any sort of conversation to why this has occurred. As you can understand I simply can't recommend this hotel at all even though it's nicely situated for the city. It would be interesting to know if this a common occurance or a one off, though in all my travlling I've never ever encountered anything like this before.

We booked to stay at this hotel for 5 days starting on NYE. Three days before our arrival ( flying there from the South Coast) . I had a phone call from Arizona from Hotels.com to say Piries could not honour our booking ( we paid £472) , as it was CLOSED ! They had moved us to another hotel out of town. The reason I picked our original hotel was because it was near town , and ideal as I cannot walk very far. I phoned the hotel themselves to complain about this , and was told the hotel had needed to let the rooms out to GOVERNMENT OFFICIALS. Never mind us phlebs ! The person on duty promised the manager would ring me the next day and he DID NOT . Eventually I got another call from Phoenix, Arizona and they said they would give us a full refund, thank you. Bizarrely,they offered us a £100 voucher off of a further stay at this hotel, as if ! Very , very poor customer service. All the Piries Hotel had to do, was call me themselves and apologise , not pass it around. Very disappointing, our New Year will now be spent at home. DO NOT use Hotels.com to book this hotel, and you cannot book it anyway without using a booking agent. Customer service , non existent !

This hotel is in a great location and is a short walk into Edinburgh town centre. At the hotel itself, the staff were friendly, the rooms were clean and the stay was very pleasant. I would definitely recommend this hotel to friends and family and stay again in the future.