Radisson Blu Liverpool

Upon arrival, our room was not ready at the advertised check-in time, and we were required to wait for over an hour. We were told that someone would contact us when the room became available; however, no one did, and we had to return to reception ourselves to ask for an update. When we finally accessed the room, the temperature was approximately 27°C, making it extremely uncomfortable. There were no clear instructions regarding the air conditioning, and repeated attempts to contact reception by telephone went unanswered. We therefore had to go down to reception in person, after which a member of staff came to activate the air conditioning. After being out of the room for more than three hours, we returned to find that the temperature had only reduced to 26°C. As the room remained uncomfortably hot, we requested fans. Unfortunately, there were no power sockets conveniently located near the bed, making it difficult to use the fans effectively overnight. The following morning, we attempted to make coffee in the room but discovered that the two power sockets located at the desk were not functioning. In addition, the shower facilities were unacceptable. The water was scalding hot, and when attempting to reduce the temperature, the water pressure dropped to little more than a trickle, making it impossible to have a comfortable shower. What was most disappointing was the response at check-out. We raised all of the above issues with reception, but our concerns appeared to be dismissed, and no meaningful apology or attempt to address the situation was offered. Upon contacting Mr McKee as suggested by reception on day of check out I am yet to get a reply 4 weeks on. Very dissapointing as a radisson member.

I paid a significant amount to stay at this hotel for a weekend, but unfortunately the experience fell well below what you would expect from a four-star property. Check-in got off to a poor start. Staff were dealing with an elderly couple ahead of me and refused to check them in due to a booking reference issue, despite it seeming clear they were genuine guests. It was handled in a way that felt unnecessarily rigid and uncomfortable to watch. When I was eventually checked in, I was told I needed to pay an additional £50 deposit on top of what I had already paid for the two-night stay. I am still waiting for this deposit to be returned. During my stay, I also found the service lacking. One evening returning from a night out, I greeted the front desk and was completely ignored. The room itself had multiple issues — the shower temperature was extremely hot and could not be adjusted, making it unusable, and the air conditioning was essentially ineffective, leaving the room uncomfortably warm. Overall, a very disappointing experience and not what I would expect from a four-star hotel. I would not stay here again.

Slow and difficult check in, boiling hot rooms, previous peoples clothes left in our room, not great breakfast, not usual standard of Radisson Hotels, Good location though !!