The Vincent Hotel

Booked a birthday treat. In the balcony room The. Balcony was realy dirty full of bird poo part of the roof was missing Tap fell off in my hand and the sink was cracked dirt on one of the pillows We ate in the resturant. Our side hadnt been added to the order when we asked where it was. . The wrong dessert came out for myself . The tables next to us. Had issues as well with their orders. I feel the service charge added to our bill was an insult as the service was. Realy poor We ate breakfast ordered. 2 portions of poached eggs . And went to get out cooked breakfast poached eggs didnt arrive. No one around to ask. One waitress came to a table near us i asked where the poached eggs where she went to have a look and said they were being cooked !! . Then came back and said they wouldnt be long. We had finished eating our cooked breakfast. . She brought two poached eggs out and asked if i would like any more toast to have with them. I would have prefered to have had with my cooked breakfast Complained on check out but. I feel. That. They wernt bothered. We paid a lot of money to stay at this hotel but it was so disappointing.

I just want to say, my friend and i visited the Vincent hotel just for a coffee yesterday, we sat outside. A lovely well dressed gentleman approached us as he could see we were a little cold. There are blankets available should you need one. But this gentleman named John promptly put the heaters on that were on the wall over our heads. Thankyou kind Sir!

Good central location. Average room with small single beds Poor wifi connection in the room as it kept dropping off which also impacted the tv. Water bottles in the room did not get replenished when used. Bizarre policy of charging additional £5 for asking for a plain egg omlette vs fried egg at no charge. Staff very friendly and good.