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Reviews from Guests

4.0/5

tripadvisor

1,711

Reviews

from real guests

S8610QFmagnusb

5

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5

Fantastic hotel with short distance to the city center and city walls. The room was nice and spacious. Some parts of the hotel are from the 18th century and part of the hotel is distillery for York gin which comes in 6 varieties and is available in the bar of the hotel and the ones I tried, London dry and old empty, were very good. Very good breakfast and friendly and helpful staff.

Wurzelrudi

1

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5

The gardener's effort in maintaining the beautiful garden and his friendly greeting, as well as the beautiful facade, unfortunately masked the quality of the hotel. Unfortunately, we let ourselves be dazzled by the beautiful pictures when booking. The majority of the rooms are housed in annexes, as can be seen in the photo. There is no elevator at all, which is why you have to carry your suitcases up to the first floor yourself. At around 12 sqm, the room was more of a broom closet. The only window in the room was the size of a loophole and could not be opened. The air conditioning was loud and failed to cool down the room. In addition, it hung 1.50 m to the side above the bed and blew directly onto the bed. There was no exhaust ventilation in the bathroom, which caused the steam from the shower to spread throughout the room as well. The shower door was disgustingly dirty. Due to the heat and the poor air quality, it was not possible to sleep. Around 1:30 a.m., we went to the reception. The employee organized a fan for us, which ultimately helped little. The next morning, the bed was completely soaked with sweat. Due to the size of the room, it was also not possible to open two standard suitcases at the same time, unless you put the suitcases on the clean bed after rolling them across the city. At least the breakfast was exceptionally good. After that night, however, it was hardly possible to enjoy it. Measured by the price-performance ratio, this hotel was the worst in a long time. Goodbye and good riddance!

HalifaxCasper

5

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5

Wonderful stay, all staff were courteous and very friendly. The hotel itself was spacious, very clean and excellent facilities in the room. All staff were attentive .We ate in the restaurant which would highly recommend. I have allergies but felt very safe eating at the hotel. We have stayed in many hotels in York but this is now our favourite. It is 5 mins walk into centre but in a lovely peaceful setting .