Thornton Lodge Farm

booked to go on a cross country event which they cancelled on the 27th Oct and postponed to the weekend after I could not attend and let them know the day they cancelled the event and requested a refund to be told I was not going to get one. I am now going through PayPal dispute to get my money back. not very good customer service if you ask me. trading standards says if the event is cancelled moved or postponed you are entitled to a face value refund 😠😠

Arriving at a B&B described on its website as "four star", and at a price of nearly £100 per night, we were expecting a bit of luxury. We were quite shocked on arrival to find a shabby-looking farmhouse covered in bird excrement. When shown to our room in a granny annexe at the back, we were once again taken aback to find an unpleasant-smelling, tastelessly decorated room with a very unwelcoming bathroom that was clearly designed for an elderly person. The free wifi that was promised did not work and the hosts were quite unapologetic about the fact this had been the case for a while. The only saving grace was that it was clean, but the standard of the accommodation was so far removed from what we'd been expecting that we couldn't stand the thought of staying there for the weekend, and we checked out immediately and opted for a proper hotel a few miles down the road which, despite being part of a reputable chain, was cheaper than Thornton Lodge. At close to £100 per night, this B&B is extortionately priced and the information given on their website is misleading at best. The use of clever photography (and the strategic omission of any photos of the bathrooms) leads you to believe it's a nice place to stay. Do not be fooled.

Sue, the host couldn’t do enough for us. The room was very comfortable and the breakfasts were unbelievable. It was so tranquil we didn’t want to leave. We are trying to work out when we can go again.