HOLIDAY INN WEST

Nice hotel, reception and bar staff all very friendly. Plenty of parking and it's in a quiet location. Only giving three stars as I didn't sleep well at all. I had the room right next to reception (23) so heard everyone coming and going. This included a group of guys having an argument in the early hours. It was an oversight to put a room that close to reception. The pillows were also not at all comfortable. One was hard and the other too soft, put together they were too high. Pillows are a personal preference, but I could not get comfortable at all. My only other gripe was that the cleaners let themselves in twice on the morning of my departure. I hadn't put the do not disturb sign out, but surely they should know if a guest has checked out or not? Both times they knocked and immediately let themselves in, fortunately I was dressed each time!

I booked a small single room for business travel, and it was a small room. Other than that the facilities are typical of a Holiday Inn / chain hotel. The thing that stood out was the attitude of the staff. Reception checking in and out, bar and breakfast were all efficient and very friendly. Even a member of housekeeping that I passed in the corridor gave me a cheery greeting. I might have left an average review, but the staff at this hotel deserve a mention. They set me off in a good mood.

This hotel is near the M1. We booked as a simple overnight stay to break up an extended drive. The room was for a family of four, fully prepaid in advance. We arrived after midnight to be told the hotel was somehow overbooked and that we (and apparently others before us would have to find alternative accommodation). Being fair the receptionist assisted us, but given the time it took 30 minutes to find another hotel that could accommodate. This was a further 50 minute drive. and we had to pay again in full. There was no attempt to contact us before arrival to warn us of the issue, indeed we received instead welcome messages. Two days on, despite contacting the hotel I. The morning we have not even received acknowledgment of our complaint. The hotel still has our prepayment and we are out of pocket rack rate for another hotel for what was now down to 3 hours sleep before our flight. Never experienced a farce like this before.