IBIS WELLINGBOROUGH

Dear Senior Management for Travelodge Following recent events, I’m of the view this matter needs to be putting writing due to number of recent events and issues while being placed at Travelodge by Northampshire council. • Recent contract from the Travelodge New hotel manager stating my room has been cleaned this not the case, only been cleaned once. • Issuing on being with August 2026 being spoken to rude by member of staff at the hotel • Hotel cleaner not knocking and just walking in my room back in July 2026 • Safeguarding from 07/08 august 2026 when different guess tried to assault me and element wasn’t put in place to make sure I was safe plus other guests to. • 08/08/2026 they attempted to clean my room, when I came back it wasn’t clean and then on 09/08/2026 still wasn’t clean. • 09/08/2026 been told at last min prior to heading out I need to move rooms from 208 from 10/08/2026 • Left my phone number for hotel manager to call me on Monday 10/08/2026 this never happened. • 10/08/2026 hotel manager and team never attempted to call me to say you ok for us to move the items etc, I had to phone them approximately 3 times. • 10/08/2026 up on arriving back to hotel later evening, I have collected my items from downstairs and move stuff into room 228, up on checking my stuff, noticed my creed aftershave missing. • 10/08/2026 gone downstairs before heading for food and asked the question who’s moved my items and explained can’t find my aftershave. • 10/11/08/2026 done fully search of my items and can’t find my aftershave. • Prior to leaving the hotel on 09/08/2026 taken video and photo of items. Due to fact the hotel company was last one to move items from 208 downstairs and they failed to inform me; I am formal investigation into where my creed aftershave is Millesime Oud Zarian:NO COLOUR:50ml price £350.00 I have made contract to Northampshire police, and they advised me to make an official complaint to hotel chain and if they cant find or fall to refund it, then Northampshire police take report of theft. This left me feeling shocked and suggest this matter looked at urgent Your sincerely

Good customer service lovely food and a lovely stay

I turned up to my Hotel to find out they had double booked my room. Apparently, this happens a lot with the company. They then put me in another hotel Which I had to drive to bearing in mind I’d already done a three hour drive. The Hotel they gave me instead was horrible. Dirty. I have sent numerous emails to customer service and to the hotel I stayed in asking for a refund and I haven’t even had the decency of a response from them.!