Express Holiday Inn Nottingham City Ctr

Good location, friendly staff but room for improvement. Carpet in corridor covered in bits and needed a good vacuum. Bathrooms looking a little bit tired .

We stayed for 2 nights in a Premier Plus room From the outside the hotel looks impressive from across Maid Marion Way but get closer and the cracks begin to show The entrance is up a step or 2 – very small reception – 2 check-in kiosks – and the smallest reception desk I have ever seen in a Premier Inn – according to the kiosk our room wasn’t ready – but help was at hand and after a manual check-in we were on our way to our room – thank you 2 lifts – glass back – giving views to the square and road outside as well as the many layers of dust that has accumulated on the steel supporting structure As usual Premier+ rooms have a separate corridor and so did ours – keyed entry – noticeable that the carpets in the corridor had interesting stains as if someone had been throwing bleach on them a la Jackson Pollock Our room was a Premier+ conversion – shower over bath – needed to high hurdle to get in – large comfy bed – but my wife contends that Silentnight is not as good as Hypnos – decent TV – fridge – new air conditioning controls – fully operational – but the evidence of a fan appeared to suggest there had been problems – room quiet and dark at night – and for once there was a separate shampoo and body wash rather than 2 body washes that appears to be the recent norm – view towards theatre and church/cathedral – the room was clean and everything well stocked The negatives - windows in the room so dirty they almost distorted the view out – the carpet appeared to have been subjected to the same treatment as the corridor – the coffee maker was changed but as with the first one it leaked over the desk Ate breakfast – Bar + Bloc - again adequate – not overly busy when went around 8 in the morning When I booked the suggestion was to park at the nearby NCP which we did – turned out to be a relatively short walk away – with wide bays – and that there would be a discount for PI customers – when we arrived we were told that PI no longer had an arrangement with NCP but with Q-Park – and that the NCP discount would not apply – this change had only happened in the last few days before our arrival – we were given a previous code for NCP car park as it was suggested they still honour the previous arrangement which luckily for us they did – thank you The hotel is well located – within easy walking distance of the City Centre – surrounded by good restaurants – we ate at Brown’s and Casa – both very good – and the Nottingham Playhouse is literally across the road However there is evidence that this is a tired hotel that is in need of some TLC – but its saving grace are the staff who are exceptional in the way they look after all their guests – thank you

Fab location, stayed for graduation and Saffia on the desk was super helpful to make sure we got that early check in even tho it was busy and understaffed. Great service