Best Western Nottingham Derby

Don’t bother booking this hotel!!!!! You can’t trust that you will have a booking as our booking has just been cancelled. This is even after I called the hotel directly to reconfirm. I am so angry please don’t risk staying here.

Booked with holiday extras, overnight accommodation with 2 weeks parking at East Midlands airport for £74.70 which is a great deal as it was more for just parking alone. The hotel just off M1 motorway and a short drive to the airport with plentiful free parking. Reception staff friendly as we booked in and went to our large en-suite room with comfy bed and free fast WiFi. A short drive away there is plenty of pubs and restaurants as the onsite opposite eatery is shut but the hotel are offering meals in a makeshift area.

Were booked in for two rooms, part of a family get together. They cancelled on us with only a week to go. We cannot find anywhere else so our family get together, first in about 2 years or more is ruined. Very feeble apology. Claiming government using the place. I do not believe this. I think they filled up and our booking was a good price and they could get more from a booking made nearer the time. Either way we are left in the lurch with a very feeble apology. Not even a voucher to offer so much off a next visit to a best western as a way to recompense us for our troubles. Nothing. Am absolutely disgusted. I work in the industry and know how customers should be treated. This is not the way.