Macdonald Randolph (I)

The Randolph, Oxford is a very good hotel but it does have a few annoying blemishes. Strengths; 1. The staff are well motivated, professional and attentive. There are also quite a lot of them. 2. I have never been in a hotel with so many comfy chairs. They are everywhere, in bedrooms, the bar, the lounge and the restaurant. Having a quiet lounge without a bar or canned music is a massive plus. 3. Breakfasts are superb and they are taken in a beautiful room . 4. The Morse Bar serves all sorts of drinks, most of which I have never heard of. English draught beer is also available. 5. Amongst English city centre hotels The Randolph's location couldn't be bettered. 6. The Randolph has been redecorated with care, preserving it's charm. It does not look 'bulk standard'. Some may like it, others dislike it but, at least it's different. 7. In the kitchen, somebody can cook. 8. There is parking. Blemishes. 1. Our room had fridge but no fresh milk. 2. Our wardrobe was tiny and a door jamb stopped the wardrobe's doors opening properly. 3. The excellent work desk in our room also had to double as a tea and coffee servery. 4. Our smallish room didn't have anywhere for cases. 5. Our bedside lamps were feeble and badly placed making them useless for reading in bed.

Firstly, many thanks for Mariya on Front Desk and her manager Marianna who took such wonderful care of us with an amazing upgrade. My personal requests due to limited mobility on the room were well noted. The Suite was generous in size with a high ceiling (2nd floor) and the most comfortable of beds. Our son who has allergies was also well taken care of with a delicious kids menu for our evening meal and he was even given a gift when we left. The restaurant for both our evening meal and breakfast the following morning were excellent, especially a very generous buffet in the morning. We were sad to leave and will return soon for longer.

Well situated hotel. The room was very small with no view. The public rooms were very attractive. Staff was friendly. We had a delicious dinner.