Castle Hotel

This was pretty dire. Stayed for 2 nights. I needed a room with AC, due to a respiratory condition. To get the space needed for my machine, I was given a room with a sofa bed. Which cost a lot extra. The sofa bed was the chairs, so we had nowhere to sit, as it had to be made up permanently. I had to prop myself up on the floor with pillows. They knew they had an issue with water, There was no fresh cold water from the tap, it was warm, despite running it for a while. I struggled to cool myself down. Later on, I wanted to drink fresh water, and was directed to the bar. Up and down stairs. The bottled water in the room was lukewarm warm, and tasted awful. Overnight the AC was making a constant buzzing sound, which kept me awake. So the room was not conducive to a relaxing stay at all. I paid a total of £430 for 2 nights, in a room I couldn’t sit in, couldn’t sleep in and had no cold water, I gave the hotel an opportunity to address these issues, but none was forthcoming, it used to be a lovely place to stay, but not now, very overpriced and little to offer

Never again will I stay here. Over priced with no niceties in the room, not even a pack of biscuits! Had to put the tea tray on the floor to make a cup of tea!. The room was hotter than a sauna unbearable making the room unfit for purpose. The manager David could only offer up that " this was a grade 2 listed building so air conditioning was not available, nor was an alternate room. He offered that we could leave and go somewhere else. Graham the maintenance man tried to placate us with 2 plastic cheap fans and fixed our TV which wasn't working on arrival. The only saving grace was that we enjoyed breakfast.

Wonderful afternoon tea on Sunday. I didn't get the servers name unfortunately but she is a credit to you.