North Stafford Britannia

My daughter was booked in to stay here for one night as she had a course nearby. The room was tiny and very hot. Didn’t look like it had been cleaned in a long time. She was video calling me when she found bugs in the bedcovers. I told her to tell reception, even though it was late they may give her some clean bedding. The receptionist Danny was really rude and obnoxious. He went to look at the bugs and then took the mick out of my daughter to another customer saying ‘it was only a few moths’. When she returned the room he had squashed the bugs into the bedcovers. My daughter found the hotel quite eerie and the past reviews were quite shocking. She left that night as she felt really uncomfortable and followed her gut instinct. The receptionist laughed in her face when she returned the keys.

Needed somewhere to stay for 2 nights. This was central with a car park. First impressions were very good. Nice friendly staff. It all changed when we went to our room. A very small room. It did have a fan as it was very hot. Never seen such a small bathroom. Not enough room to dry yourself. If you were a larger person I'm not sure how you would manage to use the toilet. The refurbishment has been done on the cheap. Curtains let light in as they dont fit. Cheap furniture. It is clean but it has all been painted. We paid for late check out and they knocked on door as they opened it and we were having a lie in, obviously no communication with front desk. Breakfast poor quality for breakfast considering this isn't a cheap hotel. No gentleman's toilet downstairs, so they had to use disabled toilet which was bigger than our bathroom. Bar shut too early at 10pm, but gentleman said he would stay open if the Football went to extra time. Very disappointed with our stay. Also £7 a day to park. Wouldn't stay again.

Stayed at the North Stafford Hotel for a business trip over the weekend. It was the cheapest hotel in the area, costing approx. £110 for a 2-night stay in a single room. Firstly, the positives: * The location of the hotel is quite central to most things in Stoke, and within walking distance. * The room was clean enough, the addition of an AC fan tower in the summer heat was welcomed. * The recently renovated bathrooms are quite nice. * Staff at the front desk were welcoming and courteous. * Plenty of sockets in the room for my work devices * Free WiFi is pretty fast; 135mbps down/95mbps upload with no time restrictions. Now, the negatives: * The doors to the rooms don't seal properly, so light and sound were creeping in from the hallway. * There are no "Please be quiet" signs in the hallways. I was shocked that guests were parading down the corridors late at night/early in the morning, talking loudly. * The breakfast was appalling. £9.95 for a single adult. Options available were small sausages, bacon, egg, mushrooms, beans, or two cereal options. The toast machine was turned off, so we had to rely on an archaic toaster which caused a queue. The juice machine wasn't working, so no juice in the morning. * Guests were also not courteous to others in the breakfast area, allowing children to run rampart and shout/scream. They'd also yell at each other across the hall. * In my shower, there was an opened/used bottle of shampoo - possibly indicating the bathroom wasn't cleaned properly before check-in. * The window in my room was literally propped open by a small piece of wood. * Walls between rooms feel thin, I could hear other residents talking quite clearly. The hotel shows promise, the architecture and interior design is lovely and reminiscent of traditional English style. But it needs modernisation badly. It's a shame, given the location of the hotel in relation to the University and the train station.