BEST WESTERN HEATH COURT HOTEL

Very dated hotel, our room was small, smelt fusty, had bulbs flashing constantly in the bathroom & cold tap that ran all time, in the the level head beer was so cloudy & tasted off, waitress for breakfast was useless, took our order then 5 minutes later brought us out the wrong meals, facilities generally not up to much & stay was not cheap so not value for money at all, would not recommend

⭐⭐⭐⭐⭐ Some hotels give you a bed for the night. Others make you feel genuinely welcome. Best Western Heath Court is definitely the second. From the moment we arrived, we felt looked after. Richard made the booking process effortless, Cheryl was incredibly helpful throughout our stay, Sarah greeted us each morning at breakfast with her lovely smile and Steve on the night desk was helpful with humour. Hospitality isn’t just a job here. It feels like it’s part of the culture. Our room was spacious, with large wardrobes, a proper fridge that you could keep bottles in, a safe, a large flatscreen TV, tea, a coffee maker and even biscuits. The bathroom was spotless with soap and conditioner dispensers, and reception happily offered anything extra we might need. The view was really lovely- different each time of day, depending on the light. We appreciated the air conditioning during the heatwave. The location is spot on. Peaceful enough for a great night’s sleep, yet just a few minutes’ walk from Newmarket’s High Street. There’s an M&S Food right around the corner, Waitrose nearby, and plenty of cafés and shops within easy walking distance. The hotel sits quietly at the bottom of the gallops. We were up early to watch the thoroughbreds training as the sun came up. It was one of those magical Newmarket moments that you’ll remember long after you’ve gone home. Breakfast deserves a special mention. Fresh pastries, fruit, cereals, and a cooked breakfast menu with something for everyone, from vegan sausages to grilled kippers and different style of eggs. The nutrition forward menu proudly described the black pudding as containing “some protein.” ✅ There are horse racing memorabilia throughout the hotel to add interest and character. One final tip… if you’re a dog lover try to meet Cookie and Newton, the hotel’s four-legged regulars, be prepared to fall in love. Warm people, comfortable rooms, a solid breakfast, and one of the best locations in Newmarket. It’s the kind of hotel that reminds you great hospitality isn’t about fancy extras. It’s about making people feel at home.

Warm welcome at reception but from there it was a terrible experience. Rude staff, poor quality food and poor value for money (stay and food). It’s conveniently placed but that’s it.