Manor House Hotel & Spa

The restaurant is most definitely, one of the best parts of the hotel, Mo and his interaction with the customers is worth the visit, he’s friendly, he cares, and give a great customer service. We have been to the hotel numerous times and holds great memories for us. Though we have seen some changes over the years and not all for the best. The staff have always been amazing….

The hotel has clearly seen better days. We booked two nights hoping for a relaxing stay with friends and our children, but the hotel facilities and service were disappointing. Our room wasn’t fully ready, the AC issue was never resolved, and staff were generally unhelpful and unwelcoming. Common areas and hallways were dirty and poorly maintained, and there wasn’t enough breakfast for our group despite booking in advance. The hotel must have been beautiful in the past, but it is now outdated and in need of significant maintenance and better management

My experience here wasn’t a positive one, I’m afraid to say, which genuinely makes me sad, as we travelled as a family for work and were also looking forward to tying in the trip with seeing some friends. Sadly, the hotel experience really spoilt what should have been an enjoyable stay. From the moment we arrived, we were met with an atmosphere that felt quite hostile and unwelcoming, with negative vibes from all of the staff including the owners. Each day seemed to bring a queue of unhappy guests raising complaints or concerns. One recurring theme I heard from staff was, *“You need to take this up with the booking agent.”* I completely understand that hotels have certain responsibilities and that booking agents may need to deal with some issues, but hearing this repeatedly left me feeling that guests weren’t really being listened to or that their concerns were being taken ownership of. Unfortunately, the condition and cleanliness of the hotel also fell well below what I would expect. The rooms felt tired, and some areas were quite dirty. The stairs at the entrance looked as though they hadn’t been hoovered for quite some time, which was one of the first things we noticed when arriving. We were particularly disappointed with the spa facilities. They also looked tired and, in places, didn’t appear particularly clean. I personally didn’t feel comfortable venturing into the hot tub because of this. For a hotel promoting spa facilities as part of the guest experience, I expected a much higher standard of cleanliness and care. Overall, the whole experience felt quite unloved. Rather than feeling like a hotel that genuinely wanted guests to have a good experience and leave wanting to return, it unfortunately felt more like a place focused on making money from visitors. I really don’t enjoy leaving negative reviews, and I appreciate that hotels can have difficult days and unhappy guests. However, our experience was consistent enough throughout our stay that I feel it is important to share this honestly for other guests considering booking. In my opinion, the hotel needs more attention to cleanliness, maintenance, customer service and, most importantly, the overall guest experience. It’s a real shame, as our stay could have been so much more enjoyable, but unfortunately this is not somewhere I would choose to return to based on our experience. I won’t return to this hotel.