Flat 5 Cardiff

Do not book a stay with Flat 5, they're dangerous & are total dumps! We had the misfortune to stay at Flat #4 during a recent weekend in Cardiff with our friends. As soon as you enter you are greeted with the stink of weed / skunk. The place was very basic, cold & very tatty. The carpets were dirty & badly frayed & everything dusty dirty. The whole place needs a serious overhaul. A good example being - The fire door into the living room which we were barely able to open as the springed-hinge mechanism was knackered so the foor was wedged open with a wooden spoon FFS! Kind of makes you wonder if this place gets fire checked. No point having a fire door that unless your built like a brick s/house you cannot open!! So,, whilst we were in bed on the Sunday morning we were burgled with several personal & expensive itemscstolen. The police & CID have been working on the case & have arrests pending following capture of the culprits on CCTV using our cards etc & from fingerprint matches. The CID told us it was highly likely that the key had been duplicated & sold on, proper security is non existent. No key safe or anything in place!! Looking back we all realise how lucky we were that none of ys were awoken or else we could be looking at something much more sinister an outcome!! Finally we have been in contact with Mr Mattu the owner of Flat 5. He's simply washed his hands of us & has been incredibly unhelpful & unresponsive to our situation. He says that his insurers have told him as there was no forced entry they are not taking it further. The fact that the perpetrators are on CCTV, the police have their fingerprints & are poised to arrest serms to hold no baring with him. He is not fighting our corner or offered any firm of reimbursement / compensation for our loss / suffering. He obviously is a man with no ethics & is only interested in makjng £££'s, unscrupulous & untrustworthy to the core. I / we all strongly advise anyone considering a stay with Flst 5 to think again & look elsewhere. Do not bokk with Flat 5, its a dangerous dump.!!! Rating -10 out of 10, its a proper poophole

We initially got an issue with the first apartment assigned to us..weed smell all around and toilet not clean properly. However, Aron was really apologetic and solved the issue giving us another bigger flat. We really appreciate your "5 star" customer service. The 3 italian girls.

The apartment is at a totally different address, at an ugly and dirty area. The apartment was also ugly and dirty. Water tube was not working, bathroom flooded by water. No wifi. Pictures presented are not valid.