Radisson Blu Cardiff

Nice hotel with really lovely and helpful staff. I was greeted warmly and helped with luggage when I checked out early. The room itself was large and the bathroom was clean and modern. The bedroom could do with some modernisation but I would stay again.

This hotel is now call ‘Majestic’ so it has clearly been taken over but advertises itself under the Radisson branding which is very misleading. The rooms have been stripped of all the frills that Radisson gives…. No bed throw, no plush furniture, not even a single picture on the walls. VERY basic. Rooms also very tired with filthy carpets and marks on walls. The hotel is like a ghost town, totally soulless and zero warmth from staff who just give the bare minimum. Not very welcoming on arrival. We were told (in a frosty, non British accent) ‘you are too early’ twice. The young lady needs to learn about British hospitality! We didn’t expect access to our room but just wanted to leave our bags & explore Cardiff! Also, why the need for flying Palestinian flags outside the hotel. Do your jobs properly and keep out of politics.

The location of the hotel is good and we managed to park in the hotel car park. Check in was not smooth, first receptionist said that we didn’t have a reservation, we did. The room was tired, old looking furniture and a stained carpet. The bed was comfortable. The real low point was breakfast. We arrived to a room full of staff but no tables were being cleared. We chose a table that had been half cleared and did the rest ourselves. Coffee was self service. The first machine was not working, the second machine gave a mug of the weakest coffee as the machine had run out of beans. For tea there was a station for self service. The hot water jug was empty. I made use of the coffee machines that could provide hot water. I returned for mlk, again an empty jug. A member of staff disappeared to fill it for me. She took the longest time to get a refill. The cooked breakfast options were slim. The baskets containing pastries had one miniature croissant left, nothing was being refilled. As we started to eat the food tasted horrible. We aren’t massively fussy but it was cold and just tasted odd. At this point we stopped eating and went to Bill’s restaurant for a really good breakfast. If you have night away you want a breakfast you can enjoy in the morning. If you stay here do yourself a favour and eat breakfast in town. Better still maybe stay in a hotel that puts in a bit more effort, for the price this was definitely not worth it.