Puma Billesley Manor Hotel

We booked this as a deal through Secret Escapes and added our ten year old on to the booking at no extra charge for the room, but we did have to pay for her evening meal. We had a lovely stay and made use of the swimming pool during the children's swim times on the day of arrival. We had the pool to ourselves for the majority of our time there. We did have to ask for the additional fold out bed to be added to our room and towels too, but this was done whilst at the pool and wasn't a problem at all. The room had a fridge, with bottled water in- always a welcome extra! The room was a decent size and had all the amenities we wanted. It was clean and well decorated too. It also looked out over the gardens, which was lovely. Staff were friendly and attentive- especially during the evening meal. Drinks and food were on the pricey side, but no more than any other hotel we've stayed in really. Overall, a great stay and we would go back.

We went to a private function and the food (finger buffet) was ok overall - although rather uninspiring and with the worst lamb kebabs I’ve ever tasted. A glass of Sauvignon Blanch was an eye watering £16.50 and, at that price, was nothing special.

We came here a couple of years ago and loved the vibe of the place. Chilled, and the staff so helpful. Returning again, with an offer from Secret Escapes and we have seen again how helpful the staff are. We nearly had to cancel due to medical issues, but we decided to still go and wow.... the staff could not do enough for us. So thoughtful and the continuity of our needs were carried onto the next 'shift'. The place is lovely, room with a/c was a bonus and it wasnt a 'deluxe' room. Food in the restaurant also excellent. Why the trip advisor score is only 4.2 at the time of writing I dont know. It deserves higher and this is down to the staff eager to please their guests.