Holiday Inn Express Warwick - Stratford upon Avon

Our stay at this hotel was great , we stayed during the recent heatwave and it was fantastic when at check in we were put in an air conditioned room , absolute bliss for being able to rest . Hotel room lovely and clean and spacious with a great sized sofa bed for my daughter , lovely clean bathroom and plenty of towels for our stay . Evening downstairs in the bathroom area was lovely wonderful friendly helpful staff more than happy to help you with anything and always with a smile. Breakfast was kept topped up with hot food and was very nice . I'd happily stay here again.

Excellent hotel but totally let down by not being told I needed to pay for parking, despite querying where I COULD park at the desk, and consequently receiving a £100 parking fine… YES I aught to have read the small print but who does, and I DID ask about parking…

We checked in while visiting Warwick and catching up with friends. On arrival, we were told we’d been allocated a twin room. As a couple, I asked if we could change to a double, but was told no. It wasn’t ideal, but we accepted it. The lift was out of order, which we already knew about, and thankfully we were only on the first floor. The room itself was basic but perfectly acceptable for what we expected. The twin beds could be pushed together to make a double, which worked well enough. However, when I went into the bathroom, I found hairs in the shower from the previous guest. The Dove toiletries were a nice touch, but the lack of cleanliness was pretty unpleasant. The lighting in the room was also disappointing. There was no main ceiling light, just bedside lamps and a desk lamp, making it really difficult to do my makeup. The bar is advertised as being open 24 hours, but the same staff who check guests in are also serving the bar and restaurant. That means if there’s a queue at reception, don’t expect to get a drink anytime soon. The beds were comfortable and we slept well, but the hotel became very noisy from around 7am. Breakfast was the biggest disappointment. We arrived at around 9:15am and were told there was a 30-45 minute wait for a table, despite breakfast finishing at 10am. We waited in reception, but there were queues of guests everywhere. In the end we sat in the reception area and just decided we would eat breakfast there. The breakfast itself was very basic, with the usual bacon, sausages, cereals and toast. Everything was crammed into a very small serving area, and they repeatedly ran out of food, cutlery and other essentials. Despite the chaos, not a single member of the restaurant team acknowledged the situation, apologised for the delays, or checked whether everything was okay. Overall, the hotel is conveniently located for both Warwick and Stratford, and the 24-hour McDonald’s next door is definitely a bonus. However, while the location is good, the cleanliness, poor organisation at breakfast and lack of customer service mean I probably wouldn’t choose to stay here again.