City Quarters at Shaftesbury House Serviced Apartments

I decided to stay at “our city apartment Shaftesbury house” in Birmingham for work. I have been travelling for two days for work and was cold and tired when I arrived. I had no WiFi on my phone when I arrived outside the apartment and very little battery power so I tried to look for the pin on my phone but couldn’t get it. So I rang the contact number on the email from the property at about 3.55 there was no response. I sent a text asking someone to call immediately as I could not get in. After getting no response I went to find a WiFi spot and was able to get to booking.com site and get the pin in. About half an hour later I got a text with no apology but said “what is your name”. I told them I no longer needed there help as I find the details and had been waiting for over half an hour for their response. Their reply “you should have checked your booking before made contact”. I thought this was very abrupt and not very helpful but responded quote “ I had no WIFI but I’ll bear your helpful response in mind when I give my feedback on my stay” I then went to dinner and left my phone to charge in the apartment. When I returned I had a text telling me after what I said/wrote they had zero tolerance for rudeness and I had to leave the building immediately! I was shocked even more so when they sent a message to booking.com saying that they would send security round to have me removed. I have all the texts and the messages to back up this claim. The then refused to refund my money. Thanks to Booking.com my money was refunded. I have never been treated so badly by a service provider in my life and for no good reason. It was if the other person was covering up for their rudeness. I had to find another hotel for the night which has left me out of pocket. I would say avoid this property like the plague!

Booked apartment in June for afternoon and night out (birthday celebration) in September. At short notice apartment had a problem so alternative offered which I replied to accept. Also called mobile and texted. On train still had not received a reply. Spent afternoon wandering around Birmingham looking for a hotel that wasn’t fully booked. Do not book this place! You might not even get to see it. You’ve been warned. Really disappointed.

I arrived late after a long journey to find my Penthouse apartment in a bad state. The bed was not made dirty towels, dishes . There was no emergency number to call so I had to contact them through booking.com . I then got an email to say they would send someone round in 20 mins . Nearly an hour later . A lady came and gave me an alternative apartment. I expected a call the next day to apologise and refund me the difference between the Penthouse and basic one but no. I have since emailed but not even had the curtesy of an acknowledgement. Absolutely disgraceful.