Quality Dudley

On arrival female receptionist very polite. Once entering room first thing i noticed was curtain was half hanging off the rail. So I corrected that. The chair was missing from the desk. Which the hotel pictures clearly show. No coffee etc by the kettle, I had to request it. I was told a teaspoon couldn't be provided due to staff having no access to the kitchen. This was due to there being no kitchen or bar open. This was NOT mentioned prior to booking. Very strange that not even a teaspoon could be given to me. Once entering the bathroom. A very strong smell of smoke hit me. No toilet paper on holder and no hand soap whatsoever. Had to be requested. Mentioned to the guy on reception and was fobbed off with a card for the manager and was told to email her. I did email and so far no reply. Afternoon receptionist guy is not very social and seems to spend more time on his phone than anything else. Seems they using virus as excuse to provide very low quality service. £195 for 4 nights seems very steep when basic things can't be ready for when you arrive. WOULDN'T RECOMMEND

Just don’t! First impression, very pleasant receptionist. Downhill from there. No restaurant, No Dinner. No breakfast, On entry to room hit by overwhelming smell of cigarette smoke. No soap or any other toiletries in bathroom. Dirty Shower tray. No hot water, no water pressure despite being on ground floor. Kettle and two cups, but no tea or coffee. Room too hot but no means to control room temperature. Few power sockets in room but receptionist did provide extension lead for my medical equipment though I did have to sleep “the wrong way round” in order to use my CPAP machine. We booked two nights and had booked tickets to local tourist attractions.On return to the hotel after visiting the zoo we noted that the room had not been serviced. Beds not made, still no soap, tea or coffee shower tray still dirty, beds not made, No clean towels. We did not complain at the time as our primary goal was to enjoy the local tourists attractions which are conveniently close. We left hurriedly after the second night io enjoy a breakfast at the local supermarket cafe and move on to our next hotel which was indeed very different. The next hotel adapted to COVID restrictions very well whilst this “Quality” hotel used it as an excuse for terrible service and appalling cleanliness and hygiene.

Stayed here for an 80th birthday party. Food was served nice and hot. Menu was provided in advance so that we could choose our options. Traditional fayre offered but all fresh and tasty. Rooms nice and fresh with clean linen and towels. Corridors a little outdated with stains on the carpet. The staff were exceptional - nothing was too much hassle and very friendly and obliging.