Rollason Wood Hotel

Booked this hotel short notice to visit family in the area. All I needed was a base and wouldn’t be spending much time here. Travelled from the South West and arrived here late on Friday night due to traffic. Ample enough parking. Check in was seamless but that is where the positives end. Awful musty smell throughout the building. Old beds placed in front of fire escapes? Carpets throughout the hotel are all old and ripped, very steep stairs to the second floor and low ceilings. Got into the room, plaster hanging off the ceiling, cleanliness in the room was questionable. Light about the sink basin did not work (no real issue but it’s there) Tea and Coffee facilities in the room but the taps are not drinking water - so how are you supposed to make a hot drink if you don’t have bottled water.. Remote for TV found dashed on the floor side of the bed. Fire notices and evacuation plan propped up against in the wall in what was a broken frame! Toilet facilities OK - Shower is awful, shower head broken so was just the hose!! Breakfast - absolutely shambolic. They advertise a full English online…. But what in reality is…. Help yourself consisting of cereals, croissants and bread….. I say bread because the toaster did not work. You’ve got a microwave facility there but unless you bring your own food what is the point? Had to order food on JustEat and pick it up from a local cafe. Bar not open on times advertised. It’s a shame as with good investment it has the potential to be an excellent hotel; very good location but needs to be closed down and completely renovated.

Booked this hotel as it was very cheap for a night out with some friends. Free parking was good, but when I entered a man answered the door and just stared at me for a couple of minutes. Had no idea if he worked there or was another guest. Eventually he asked if I had a reservation. He told me they could not accept card payments (my reservation from booking.com was one where I was supposed to pay at the property) and said I could either go to a cash point or do a bank transfer. Not being that familiar with the area to know the closest cash point I opted for bank transfer. He gave me the account details which I put in but I needed the business name on the account - weirdly he didn't seem to know it and then gave me a string of numbers. My banking app flagged that the account name did not match the other details. I told him but he was amant what he told me was right. I did the payment and my app immediately flagged it for "additional security checks". Again I told him this and he shrugged and said it would probably be fine. Early red flag. Other issues: - generally run down, dated decor. - has a bar but was never open (and how would you pay, anyway?) - communal bathrooms with showers but didn't seem to be any hot water. The couple of bathrooms I tried both had damp problems. One of the two toilets on my floor was not working - incredibly steep stairs - they have WiFi (despite a sign at reception saying they don't) but it's very slow and only works on the ground floor. In short, avoid. Not sure what's going on with the payment situation, but my bank flagging it as potential fraud is worrying

I never do reviews and all I can say is, DO NOT COME TO THIS HOTEL. The most filthiest place you could imagine! AVOID!!! Stunk of damp. Wet floor and just complete filth. I don’t get how it can be let to people when the damp is so bad and so unclean. The carpet was wet where the mould is out of control. The water didn’t work. So couldn’t even have a wash or wash your hands. All I can say is please do no pay for this hotel even if desperate, it is the worst place I have ever been to!