Holiday Inn Kenilworth

Location between the top of the high street and the big park, Abbey Fields and K Castle suited us as we stayed for one night for a family occasion. Staff were friendly and helpful and the public areas are reasonably smart and apparently clean. Our room was as only just big enough for two of us to open small cases and get around the beds. The outlook was awful, with a " view" of a filthy roof, and storerooms elsewhere in the building. We did have a/c which was too cold for me so we turned it off, though it wasnt quite the heatwave level of weather outside that weekend. Our breakfast experience was so poor that we ended up not paying for it. Overall, not a visit we will repeat, despite the low cost.

Please read and believe the reviews! We booked 2 rooms here as a stop off on our way back from our holiday. Unfortunately we trusted that it would be ok and didn't read the reviews first. Big mistake. We are diamond elite members and loyal to ihg , however this has left a bitter taste in our mouths! The hotel is dated, we had a premium room and a family room booked. The premium room had no working air conditioning, so was stifling. In contrast the family room air conditioning ran like a fridge? We couldn't change it. The sofa in the family room was not fit for purpose. Uncomfortable and just sheets thrown on it. The duvets for all beds were in the wardrobe? The family room just had one duvet. We padded the sofa bed out with that and used towels to cover us. The bar was poorly stocked. No draught beer at all available, and a few bottles in the fridge. And cans of pop. No j20 either. It was quiet, we ordered our food and sat. And waited. 45 minutes later still no food. So we went to find out what was happening. In the meantime my husband visited the toilets where he discovered a member of staff cleaning the toilets with a towel? He then carried the towel through, placed next to the coffee machine to talk, then carried the towel into the kitchen. At this point we decided not to eat. We cancelled the food and were assured we would be credited for it, as we used our rewards vouchers to pay. This never happened. We contacted IHG and were informed someone would be in touch asap. It took over a week to get a response, the manager was dismissive and we never got our rewards reinstated as promised. We feel very let down and definitely wouldn't return. We didn't risk eating breakfast and left early. We did laugh on our way out , as we walked past the "cleaner" on the way down the corridor, sat in a chair tucked round a corner scrolling on her phone. No wonder the standards are low. Very poorly managed. IHG should be ashamed.

I thought that for £178 for one night and no air conditioning was quite steep. Room was clean and comfortable. Again when ordering a burger for a price of £18.50 for what looked like a small Tesco value burger, some pickle and a few fries was expensive. Luckily the fan provided meant that the heat in the room was alleviated for sleeping although it made a racket.