Village Coventry

Had a great stay at Village Hotel in Coventry. We were staying as a result of a competition win with 7 other family members and the staff were extremely nice, polite and helpful. Daniel (the manager I think) was constantly making sure we were all ok and looked after us like royalty. Food and service was top too. In the morning I'd found a small mystery charge on my CC but I spoke to Michael (also a manager I think) and I have every faith he'll get it sorted. Thank you for a great stay and if we're back in Coventry needing a bed for the night I'm sure we'll stay here.

Unfortunately there is no air conditioning in the bedrooms which was pretty unexpected for a modern building. I visited in the middle of a heat wave so obviously the room was too hot and I had to check out early. Breakfast was quite disappointing. I came down at 8.40 and a lot things had not been refilled. The scrambled eggs appeared to be rehydrated rather than made from fresh eggs. The staff can be quite surly and unfriendly. Basic manners such as smiling and saying good morning when greeting guest were sometimes lacking. The gentleman at the bar kindly refilled my water bottle when I asked which I was grateful for.

I rarely leave negative reviews, but our stay at Village Hotel Coventry was extremely disappointing from start to finish. The first surprise was that guests are charged £7.50 per day for parking and £5 per day to use the gym. I have stayed at many hotels where these facilities are included for paying guests, so this was unexpected. During our stay there was an extreme heatwave. For the first week, we were unable to open our room window because scaffolding outside the hotel was blocking it. The room became extremely hot and uncomfortable. I asked reception for a fan but was told they had none available, so I had to go out and buy my own. I also requested additional coat hangers and was told they did not know if any were available. No one followed up. The room service experience was also very disappointing. The information in the room stated that room service delivery was free, but there was no clear ordering code or instructions. I had to go to the bar to place the order. On the first evening, I arrived at approximately 9:15 pm, despite the advertised last food order time being 9:30 pm, and was told the kitchen was already closed. We tried again the following evening and were then told there was a £3.50 room service surcharge. One of the items we paid for was missing from the order, and when I reported it, I was told the kitchen was closed and nothing could be done. Due to the overall experience, we decided to leave early and move to another hotel. At reception, I was told that the unused nights could not be refunded. They also said they would look into refunding the gym and parking charges, but those refunds have not been processed. Overall, this stay fell far below expectations. The lack of clear communication, unexpected additional charges, poor service, and lack of resolution made this a very frustrating experience. We will not be staying at Village Hotel Coventry again.