Comfort Inn Hyde Park

3.0 / 5

•

73 Queensborough Terrace, London , United Kingdom W2 3SU

Reviews from Guests

3.0/5

782

Reviews

from real guests

Jhosegood97x

The reception staff were super friendly which was a lovely start to the trip. The room was basic but clean and had everything you needed. Was woken up early by the cleaning staff which I guess can’t be helped but other than that I would stay again.

43clarek

This was one of the worst hotel experiences we've had. The room had a strong, rancid smell that suggested it had suffered flood damage in the past. It was dirty, damp, and felt unhygienic. The condition of the room was so poor that we genuinely considered it a health hazard. When we raised our concerns, we were told that neither member of staff on duty was qualified to deal with our complaint. We repeatedly asked to speak to the manager, who was not on site, but despite several requests, they refused to speak with us over the phone. The lack of customer service was just as disappointing as the condition of the room. Our concerns were not taken seriously, and no satisfactory solution was offered. Overall, the accommodation was completely unacceptable, and the handling of our complaint was even worse. Based on our experience, I would not recommend staying here.

jaynemI8898OC

Well I am stunned at the poor customer service of this hotel, and I have not even checked in yet! I simply made a request to change the date of our stay by one day and its a flat NO! utterly shocked at the 'computer says no' of the reception team - next stop to find the leadership - but none listed anywhere so I have tracked down the owner - and will be writing to him to address this horrible service standard. Clearly I am suggesting you DO NOT BOOK into this hotel as the dont care - they are not interested and are prepared to charge me for a night that I simply cant use now as I have a wedding to attend. Its 4 months away from my booking by the way so I dont think I am being at all unreasonable - I just wanted to push back by one night and extend - they have availability and I really thought it would be a no brainer for anyone with an element of common sense - the reception guy just said no - email head office if you are not happy..... its completely unreasonable

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