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Reviews from Guests

2.0/5

tripadvisor

686

Reviews

from real guests

JHJ129

1

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5

Booked in advance for the Euro Semi Final for £80, however 4 days before the event the room was cancelled due to unexpected maintenance. I tried to rebook but they cancelled again! I have now seen they have inflated the prices since England are now confirmed semi finalists with rooms going for £200! Terrible service to leave someone out of a room which they had planned in advance and to have the cheek to inflate the prices! However, after reading the previous reviews I’ve probably dodged an unpleasant stay. Avoid at all costs

J2314TNmichaelt

3

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5

Stayed over Easter.Hotel loated in Elm Road a few hundred metres from High Road Wembley Central Underground. Check im was easy. They have a 24 hour reception and security. Recepton area sparrse with plastic cnvered tables for breakfast. Free continental bfast but english is £7 and its large. Tea and coffee machikes with polystyrene cups. Staff are eastern european so the english isnt great.But they were always helpful. I paid £49 a night and £5 a day for wifi which was Virgin and good. My room was a double and the bed was comfy and large. The shower was great and very hot altho i did experience it stopping completely for a few minutes due to kow water pressure. Hand basin was too small to wash my face in. Room had a digital radiator which kept it toasty. The cnrridors are narrow and go off in diffrent directions so hts confusing at first. Room has overhead recessed lights and 2 bedside lights..Room has a kettle cups amd supples for tea and coffee. Access is by keycard which has to be reactvated daily. In the area are bamks tesco primark tk max 2 pubs ( dj moon and thirsty eddies) and more off lcences and take aways than you will ever use. I reccomend for the budget minded

JulieElkins

1

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5

We booked a room months ago for a one night stay to see a concert,which was subsequently cancelled due to Covid-19, we were also going to be travelling from Lancashire which has local lock downs, all of this was beyond our control,we didn't NOT want to come we COULDN'T !! we immediately contacted the hotel to ask if we could transfer the booking to next year, they point blank refused as it was a non-refundable booking, we feel in these unprecedented circumstances kind human nature should prevail! if they had no empathy over this they certainly would have no empathy over any problems or concerns you could have during your stay!! Poor customer service!! AVOID.