Flexistay South Park Aparthotel

The hotel is basic, a place to sleep and make your own breakfast if you are on a simple budget. It's got self catering and refrigerator for guests which I though was cool. Also is self laundry with detergent provided by the hotel. The rooms all have an electric iron which was helpful.The location is about 10 mins away from Selsdon road where there are a number of restaurants and supermarkets. The receptionist is very nice and friendly, always offering to help out. Cons The soundproofing isn't great, and if you are a light sleeper, the goings and coming of guests at different times of the night could wake you up.If you stay on the rooms above the kitchen in the summer, the smells and sometimes smoke from the kitchen get into your room when the window is open. There seemed to be an inconsistency in the room cleaning as on some days the bathroom dustbin was not emptied. I suppose that depended on who was on shift. Also towels don't seemed to be changed unless you expressly request for it. I've stayed here twice, 3 weeks first time and 2 weeks the second time. I chose it for convenience and proximity to the training centre where I was training at the time.

This hotel is by far the WORST hotel I have ever stayed at and I advise you NEVER to go here! My story began with the check-in where there was a mistake. About six weeks prior I had requested a Family room and a Single room but had two twin rooms. Admittedly I should have checked my confirmation beforehand but I was certain when requesting this on the Bookings.com website that I had selected this previously and also I had put in the additional information section that an extra bed would be handy in one of the rooms so that one was unfortunately down to me. Spoke to the receptionist who could barely speak English by the way who referred me to the hotel manager by phone. He simply offered to give me a refund, which sounds good but given that it was 8.30pm on the 29th July in South Croydon at the height of summer and you are tired after a long journey is that really the best solution? The hotel manager explained that in his opinion it was the fault of Bookings.com for not responding to my comment. So the hotel arranged for Bookings.com to call me back and when I spoke to the representative it was someone from America who admitted straight away to me his local knowledge of the area was extremely limited. When I mentioned my situation to him the only thing he could offer me was the refund. The representative admitted what I had written in the comments sections should have been responded to by the hotel, but when I mentioned the hotel had not responded to it and Bookings.com should also have responded he put the blame squarely on the hotel, so you can clearly see where this is going as a customer!! Neither Flexistay South Park Aparthotel or Bookings.com were willing to take the blame or responsibility to resolve the situation and left me as a customer still in a bad situation. Decided to carry on regardless and stay there but the following morning at 8am when I tried to take a shower NO warm water! Spoke with 4 other guests at the hotel who had complained so went to the reception at 9am to complain. Guess what? No receptionist present so had to communicate via intercom to someone who again could barely speak English. Was informed at 10am that an engineer would be present and when I started to complain about the situation was cut off within 30 seconds even though I had remained calm and polite! Nice customer service!! Found out the problem was resolved at 7pm in the evening. Can understand problems can happen but when you are cut off while trying to explain your need to take a warm shower to dress for your brother’s wedding later that morning, can you imagine my mood was not great! Luckily the cold shower calmed me down!! Also met a Dutch guest who also felt that Bookings.com misled him regarding this hotel. To sum up, free parking here is a joke there as there is room for only 6 cars so why advertise it?? Customer service is non-existent, the receptionist conveniently cannot understand English when it suits her. The breakfast facilities although basic, Hot Dogs are NOT Sausages for a typical English Breakfast! The shower drain was dirty, the sink was blocked (later resolved by the cleaner) the carpet in the hotel room was stained and it was a maze just trying to find my hotel room each time. We have used Bookings.com before so never expected this!! It is the shame of Bookings.com that they allow such a hotel to be on their website and listing it as a 3 star hotel when it is closer to a 1 star is clearly misrepresentation. The mark of a good company is how they deal with situations when it goes wrong for a customer so fully expect Bookings.com to contact me as I am looking for some compensation here and I am happy I did not recommend my relatives from America to stay there! Will keep you all posted how it turns out with Bookings.com.

Omg what a dump even tho its just been done up hotel doesnt look like picture the room stunk of musky smell when we went in we blasted with air spray, no hot water. Had to have cold showers, hotel stunk of weed from other guests, room not serviced after first night. Tea etc not restocked kitchen dirty for breakfast and not very disabled friendly bags of laundry piled in public areas have a feeling some roomd being used by ladys of the night. so glad we didn't pay full price as listed in reception. Will never return