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Reviews from Guests

3.0/5

tripadvisor

693

Reviews

from real guests

M8328MOninak

1

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5

The hotel is not recommended at all. We knew that we could not expect much, but it was truly terrible. Much of this coincides with the other reviews. Fortunately, however, we did not have any critters in the bed. But: The room was very small and unbearably hot. We did not need our bedding. On the first day, the water trickled out of the shower, so that one had trouble rinsing out the shampoo. After a sweaty night, I was standing in the shower again when the water suddenly cut out completely, just after I had rinsed my hair! We were lucky, because it didn't run again until we checked out. The breakfast was the worst we have ever "enjoyed." "Toast," one type of cheese and boiled ham, not very tasty, tasted like plastic, jam from little tubs, plus instant coffee, extremely strong. It was undrinkable. Hotel guests had to wait in the hallway until a table became free to eat breakfast, because there were too few tables. A dark room, an insane noise level, everything echoed. This is not how one imagines the start of a vacation day. The receptionist did not care that we had no water. We completely advise against booking this hotel.

Trail60791798440

1

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5

No. Just no. Don’t go to this place.

emma00074

2

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5

Booked for 2 nights as location great for train station and as we were seeing two gigs at different parts of London this was pretty central . Granted we were there on the hottest days possible but the lack of air conditioning was awful . The first night we didn’t sleep at all , the air in the room was like stepping off the plane when you travel abroad ! The second night was as bad , asked for a fan as the window only opened around 6 inches and the guy on reception said they didn’t have any , why did I think he was sat there with the door open !!! So two very uncomfortable nights . Weather aside the room took small to a whole new level . Having to open the bathroom door to manoeuver off the toilet as the sink wedged between the loo and your legs ! Breakfast was complimentary but runs for a small window of time so we didn’t get to have it and you have no tea or coffee making facilities in your room . Housekeeping knocked the first morning as you have no way of telling them you do not want to be disturbed and when you refuse service insist they need to do it . The second morning over an hour before the check out time she’s knocking again !!!! I did try desperately to get another hotel for our second night but as Hyde Park summer sessions are on there was simply no availability . I would say spend a little more for the added touches , though over 400 quid for two nights at that standard I feel was sadly excessive