The London Edition

4.0 / 5

•

10 Berners Street, London W1T 3NP, England

Reviews from Guests

4.0/5

1,721

Reviews

from real guests

843pamelaa

My niece and I had an unforgettable stay at The EDITION during our recent London trip for her birthday and to see Bad Bunny. Breakfast here is a must-try. They serve traditional English breakfast, but we opted for waffles and French toast, which were both delicious. There’s something magical about celebrating a milestone birthday in a city as iconic as London. The location is unbeatable, just a short walk from Fitzrovia and the heart of central London. This made exploring together effortless, especially during the heatwave we were fortunate enough to experience. What truly set The EDITION apart was the exceptional customer service. The staff went above and beyond to make our stay feel personal and warm. Their attentiveness turned a great hotel into a truly memorable experience. With its gorgeous property, perfect location, and exceptional service, The EDITION made our birthday unforgettable. We’re already dreaming about our next stay!

drgenevievef

Nice location Great room- small but to be expected in london Comfy bed For value- expensive for what it is compare to the other Edition

_A1083ZS

If I could give zero stars, I would. Our recent stay at The London EDITION was nothing short of a nightmare, completely shattering any expectations of a 5-star luxury Marriott brand. The ordeal began when a piece of my child’s clothing went missing from our room. After hours of unnecessary anxiety and repeatedly chasing the staff, the item was finally returned to us at 11:30 PM. It turned out that a member of their housekeeping staff had carelessly taken it by mistake. The lack of care and urgency regarding a guest's—let alone a child's—belongings was deeply frustrating. However, the absolute worst part of our stay occurred during checkout. We were delayed by just one hour. Instead of demonstrating basic hospitality or understanding, the hotel forcefully penalized us with a £200 "half-day" room charge. They maliciously deducted this exorbitant amount directly from our £200 security deposit. When we tried to reason with them and politely requested to see the written hotel policy or terms and conditions that justify this specific £200 penalty, the management flat-out refused to provide any proof. The behavior of the management team—specifically Simona Polato (Reception Manager), Yuliia Melnyk (Guest Relations Manager), and Umesh Kommalage Don (Duty Manager)—was utterly appalling. Not only were they arrogant, dismissive, and incredibly rude, but we also strongly felt we were subjected to racial discrimination based on the hostile way we were treated. The lack of basic respect and professionalism displayed by these three individuals is a disgrace to the hospitality industry. My £200 deposit is already gone, but I am writing this review to warn future travelers. If you expect fair treatment, transparent billing, and respectful service, do yourself a favor and book elsewhere. I will never, ever return to this hotel.

Facilities Details

Free Wifi

Spa

Coffee/tea maker

Fitness Center

Laundry

Toiletries

Braille and tactile signage

Assistive listening devices provided for meetings

Ticket Service

Indoor fireplace

Visual alarms in all public hallways

Elevator

Accessible concierge desk

Meeting stationery

Accessible route to the registration desk

Accessible public restrooms

Wi-Fi in public areas

Bicycles

Baggage Storage

Pool Table

24-Hour Front Desk

Smoke-free property

Desk/workspace

Concierge Service

Free Wifi

Spa

Coffee/tea maker

Fitness Center

Laundry

Toiletries

Braille and tactile signage

Assistive listening devices provided for meetings

Ticket Service

Indoor fireplace

Visual alarms in all public hallways

Elevator

Accessible concierge desk

Meeting stationery

Accessible route to the registration desk

Accessible public restrooms

Wi-Fi in public areas

Bicycles

Baggage Storage

Pool Table

24-Hour Front Desk

Smoke-free property

Desk/workspace

Concierge Service

10 Available Room Types

Suite, 2 Bedrooms

Fan

Heating

Sleep comfort items

Close-caption TV

Electric Kettle

Air Conditioning

Tea/Coffee Maker

Exterior corridor

Clothes Rack

Desk

Toiletries

Free Wifi

Toilet

Bathroom phone

Free Toiletries

Interconnecting Room(s) Available

Transfer shower

Kids shampoo

Lever handle on door

Visual alarm

Braille and tactile signage

Entire unit wheelchair accessible

Extra Long Beds (> 6.5 ft)

DVD/CD player

Daily newspaper

Non-smoking

Adjustable height hand-held shower wand

Bar

Soundproof

Laptop workspace

Minibar

Wardrobe/Closet

Bathtub or Shower

Internet [LAN]

Daily housekeeping

Towels

Lowered electrical outlet

Deadbolt on door

Private bathroom

Bathrobes

Hair dryer

Iron

Roll-in shower

Room service [24-hour]

Free bottled water

Fold-up bed

Suite, 1 Bedroom

Fan

Heating

Sleep comfort items

Close-caption TV

Electric Kettle

Air Conditioning

Tea/Coffee Maker

Exterior corridor

Clothes Rack

Desk

Toiletries

Free Wifi

Toilet

Bathroom phone

Free Toiletries

Interconnecting Room(s) Available

Transfer shower

Kids shampoo

Lever handle on door

Visual alarm

Braille and tactile signage

Entire unit wheelchair accessible

Extra Long Beds (> 6.5 ft)

DVD/CD player

Sitting Area

Daily newspaper

Non-smoking

Adjustable height hand-held shower wand

Bar

Soundproof

Laptop workspace

Minibar

Wardrobe/Closet

Bathtub or Shower

Internet [LAN]

Daily housekeeping

Towels

Lowered electrical outlet

Fold-up bed

Deadbolt on door

Private bathroom

Bathrobes

Hair dryer

Iron

Roll-in shower

Room service [24-hour]

Free bottled water

Suite, 1 Bedroom, City View

Balcony/Terrace

Fan

Heating

Sleep comfort items

Close-caption TV

Electric Kettle

Air Conditioning

Tea/Coffee Maker

Exterior corridor

Clothes Rack

Desk

Toiletries

Free Wifi

Toilet

Bathroom phone

Free Toiletries

Interconnecting Room(s) Available

Transfer shower

Kids shampoo

Lever handle on door

Visual alarm

Braille and tactile signage

Entire unit wheelchair accessible

Extra Long Beds (> 6.5 ft)

DVD/CD player

Kitchen

Sitting Area

Daily newspaper

Non-smoking

Dining Table

Adjustable height hand-held shower wand

Bar

Soundproof

Laptop workspace

Dining Area

Minibar

Bathtub or Shower

Internet [LAN]

Daily housekeeping

Towels

Lowered electrical outlet

Fold-up bed

Deadbolt on door

Private bathroom

Bathrobes

Hair dryer

Iron

Roll-in shower

Refrigerator

Room service [24-hour]

Microwave

Free bottled water

Oven

Loft, 2 Bedrooms

Fan

Heating

Sleep comfort items

Close-caption TV

Electric Kettle

Air Conditioning

Tea/Coffee Maker

Exterior corridor

Clothes Rack

Desk

Toiletries

Free Wifi

Toilet

Bathroom phone

Free Toiletries

Interconnecting Room(s) Available

Transfer shower

Kids shampoo

Lever handle on door

Visual alarm

Braille and tactile signage

Entire unit wheelchair accessible

Extra Long Beds (> 6.5 ft)

DVD/CD player

Daily newspaper

Non-smoking

Adjustable height hand-held shower wand

Bar

Soundproof

Laptop workspace

Minibar

Bathtub or Shower

Internet [LAN]

Daily housekeeping

Towels

Lowered electrical outlet

Deadbolt on door

Private bathroom

Bathrobes

Hair dryer

Iron

Roll-in shower

Room service [24-hour]

Free bottled water

Premier Room, 1 Queen Bed, Terrace

Balcony/Terrace

Fan

Heating

Sleep comfort items

Close-caption TV

Electric Kettle

Air Conditioning

Tea/Coffee Maker

Exterior corridor

Clothes Rack

Desk

Toiletries

Free Wifi

Toilet

Bathroom phone

Free Toiletries

Interconnecting Room(s) Available

Transfer shower

Kids shampoo

Lever handle on door

Visual alarm

Braille and tactile signage

Entire unit wheelchair accessible

Extra Long Beds (> 6.5 ft)

DVD/CD player

Daily newspaper

Non-smoking

Adjustable height hand-held shower wand

Bar

Soundproof

Laptop workspace

Minibar

Bathtub or Shower

Internet [LAN]

Daily housekeeping

Towels

Lowered electrical outlet

Fold-up bed

Deadbolt on door

Private bathroom

Bathrobes

Hair dryer

Iron

Roll-in shower

Room service [24-hour]

Free bottled water

Facilities Details

Pool and Spa

Spa

Fitness Center

Front Desk Services

Ticket Service

Baggage Storage

24-Hour Front Desk

Concierge Service

Activities

Pool Table

Entertainment and Family Services

Meeting stationery

Smoke-free property

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Miscellaneous

Toiletries

Braille and tactile signage

Assistive listening devices provided for meetings

Indoor fireplace

Visual alarms in all public hallways

Coffee/tea maker

Elevator

Accessible concierge desk

Accessible route to the registration desk

Accessible public restrooms

Bicycles

Desk/workspace