Gomersal Lodge Hotel

Upon arrival, I was really impressed by how beautiful the grounds were. Absolutely lovely and very peaceful. Plenty of parking, and the hotel looked nice from the outside. I went into reception to find no one there, rang the bell on the counter, and no one appeared. Absolutely silent. I was about to ring a number on the counter when a man wandered in and asked if I was checking in. He was pleasant enough and showed me to my room, offering to help with luggage, etc. My room was nice. The carpet was wet but was informed a previous guest had a spillage, so it had been cleaned. The bed was comfortable, the room was clean, and there was a large fan, which was appreciated. No complaints about the room. Unfortunately, what I wasn’t made aware of was that the hotel was used for emergency accommodation. Upon arriving back after an evening out with friends at about 10.15, I decided to sit outside on the benches for a little while. I noticed a man staring at me and waving from the hotel doorway. He approached me and appeared to be under the influence, wanting a cigarette, which I told him I didn’t have. He sat close to me, and although he wasn’t threatening, he was asking me questions about how long I was there for, what room I was in, and telling me how he had been placed there for emergency accommodation. I felt very vulnerable as the hotel is very rural and no one else was around. He told me he had to go and check something and would return. I went into reception hoping to find someone to just inform them I’d been approached but no one was there. No staff anywhere on site that I could see. I locked my door and tried to go to bed. For the next few hours it was awful, a woman outside my door shouting down the phone to someone for a long time, people running up and down stairs, lots of shouting and huge bangs into the early hours. Eventually it quietened down and I went to sleep. The next morning I went to check out and yet again no staff, no one there at all. I put my key in the box and left. In all I understand completely that emergency accommodation is required for people and that they are under no obligation to inform guests of this but as a woman on my own and the fact they don’t appear to have staff on site I believe they should have disclosed this to me when I checked in. I wouldn’t stay again which is a shame as the hotel itself is lovely.

Poor service stay. I booked a standard room with breakfast only to be told on arrival there was no breakfast for the next morning due to the kitchen. Okay fine however I was still charged despite not getting the breakfast I have paid for. I have emailed the hotel privately but no response. It’s a shame because of the location I would have booked again but unless this is resolved appropriately I will not be booking again…

Had a great time, lovely peaceful stay. All staff I spoke to were very nice and friendly, beautiful grounds with wildlife I don’t normally get to see. Truly recommend to anyone but do your research first so that you know what you get not a thing to complain about at all from me and my 17 year old son.