Holiday Inn Express Leeds East

Room is perfect and good value for money, bed was extremely comfortable and both areas (bathroom as well) were spotlessly clean. Our experience with both Tom on reception and Natasha in the morning for breakfast were fantastic. Both were friendly and helpful and Natasha’s humour when she spoke to us was amazing. She even took some good photos of me and my friends before we left to attend our event. The room was very spacious too! Thank you for making our stay so pleasant. A lot of people have complained about non-paying guests, however they’re kept in a separate area to paying ones in the hotel and we had no issue with them whatsoever, they were just like anybody else there.

A group of 9 friends stopped in this hotel for 3 nights whilst attending mint festival. Location was great for where we needed to go. The atmosphere was fine, we had no issues. Breakfast wasn’t the best but it was no bother. Natalie (I think this was her name) was amazing! Such a lovely person and really made my friends and I feel welcome. The man (Thomas?) at the desk was also very friendly and helpful. Our rooms were decent sizes and clean. When my partner went down for a hot chocolate, the machines were turned off. However, Natalie said she would turn them back on just for him, and bring him a cup to his room. Overall, our stay was very good and I am pleased with how it went!

Not a pleasant place to stay. Noisy families woke us in the early hours and at 6am. The toilet didn't flush properly. The breakfast was average but they'd run out of bacon. The fruit juice was insipid and the coffee was awful. The receptionist, Faye was extremely friendly and helpful. I can't say what really put me off the place because it apparently contravenes TripAdvisor's policies and my previous reviews have been rejected, but it involved non-paying guests. What's the point if you can't give an honest review? Needless to say, I won't be visiting this hotel or any other in the chain again.