Park Plaza Leeds

3.0 / 5

•

Boar Lane City Square, Leeds, West Yorkshire, United Kingdom LS1 5NS

Reviews from Guests

3.0/5

4,636

Reviews

from real guests

Q3430ZLcraigs

This hotel has a great central Leeds location . As many have said before the staff are great and the welcome is good in a modern lobby area. But that’s where it ends. I have been using this hotel for the last few years as it’s booked by my business for me. Unfortunately the time has come to ask not to be booked here again to stay. We hold many conferences here each year, and those facilities have always been good, but the rooms are old, worn out and sometimes a little grubby. Staying in a superior room currently where the air con doesn’t work, the glass doors to the wardrobes are stained, the bed creaks, the fridge is empty of cold water, the carpets stained and is past its use by date in terms of comfort and I was welcomed to the room by a family of moths circling a light! Each time I have stayed it has become more and more visibly tired. Enough is enough P.P. Time to do something about it! The comments about the lifts are accurate. Unreliable and take too long for all the guests and 20 floors. Only 2 working this time. Cleanliness all round is getting worse as room prices increase. I have been booked here again ahead of a conference in early September but I have requested my business team cancel the room booking and book me somewhere else locally. Plenty of options to choose from within 5 mins walk of the conference. Shame to have to do this but simply no longer a good enough option for accommodation. Sorry P.P

kayleighpottsxo

Upon arriving I was impressed. The main reception was stunning and the staff were polite and professional. As our stay continued, two out of three lifts were broken so there was a long wait time to arrive and leave our room. Once we got to the room, there was a horrid smell and two single beds and a sofa bed (booked for a king size bed and a sofa bed). I requested for an extra duvet which arrived promptly but stained. The facilities in the room were of a good standard. I was highly disappointed with my stay here especially for the price.

O1938EGterryo

The hotel is a twenty-story high hotel with great views just a very short walk from the main railway station. The rooms were spacious, clean and well fitted with a safe and refrigerator. The hotel was of a high standard with a good restaurant and bar. The main downside is that it only has three lifts with only two working when we stayed in an 18th floor room. The wait for the lift was often five or six minutes. Early morning when one did arrive, we stopped on the way down at other floors just to point out that there was no room left in the lift for the waiting guests.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

German Spoken

Greek Spoken

Slovenian Spoken

24-Hour Front Desk

Protective screens in common areas

Staff trained in safety protocol

Alternative meal arrangement

Laundry

Smoke-free property

Air conditioning in public area

Contactless check-in/out

Room sanitization opt-out available

Korean Spoken

Ironing Service

Icelandic Spoken

Italian Spoken

Game Room

Car park [on-site]

English Spoken

First aid kit

Romanian Spoken

Facilities for Disabled Guests

Portuguese Spoken

Hindi Spoken

Library

Security [24-hour]

Heating in public area

Restaurant

Finnish Spoken

Guest rooms seal after sanitization

Elevator

Doctor/nurse on call

Face coverings on staff

Polish Spoken

Suit Press

Hand sanitizer

Breakfast in the Room

Anti-viral cleaning products

Hot water linen and laundry washing

Shared stationery removed

Currency Exchange

Safe dining setup

Physical distancing of at least 1 meter

Daily disinfection in common areas

Dry Cleaning

Sterilizing equipment

Norwegian Spoken

Daily disinfection in all rooms

Room service [24-hour]

Spanish Spoken

Arabic Spoken

Wi-Fi in public areas

Free face masks

Indonesian Spoken

Hungarian Spoken

French Spoken

Temperature check for guests and staff

Special Diet Meals (upon request)

Hair/Beauty Salon

Rooms sanitized between stays

Cashless payment service

Nightclub/DJ

Sanitized kitchen and tableware items

Non-smoking Rooms

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

German Spoken

Greek Spoken

Slovenian Spoken

24-Hour Front Desk

Protective screens in common areas

Staff trained in safety protocol

Alternative meal arrangement

Laundry

Smoke-free property

Air conditioning in public area

Contactless check-in/out

Room sanitization opt-out available

Korean Spoken

Ironing Service

Icelandic Spoken

10 Available Room Types

Superior Room, 1 Double Bed

Heating

Non-smoking

Sleep comfort items

Electric Kettle

Satellite Channels

Soundproof

Air Conditioning

Wardrobe/Closet

Bathtub or Shower

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Clothes Rack

Desk

Toiletries

Towels

Interconnecting Room(s) Available

Shower

Private bathroom

Free Toiletries

Hair dryer

Iron

DVD/CD player

Room service [24-hour]

Daily newspaper

Executive Room, 1 King Bed

Heating

Non-smoking

Sleep comfort items

Electric Kettle

Satellite Channels

Soundproof

Air Conditioning

Wardrobe/Closet

Bathtub or Shower

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Clothes Rack

Desk

Toiletries

Towels

Interconnecting Room(s) Available

Shower

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Iron

DVD/CD player

Room service [24-hour]

Daily newspaper

Executive Room, 2 Twin Beds

Heating

Non-smoking

Sleep comfort items

Electric Kettle

Satellite Channels

Soundproof

Air Conditioning

Wardrobe/Closet

Bathtub or Shower

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Clothes Rack

Desk

Toiletries

Towels

Interconnecting Room(s) Available

Shower

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Iron

DVD/CD player

Room service [24-hour]

Daily newspaper

Executive Room (Sofa Bed 1 King)

Heating

Non-smoking

Sleep comfort items

Electric Kettle

Satellite Channels

Soundproof

Air Conditioning

Wardrobe/Closet

Bathtub or Shower

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Clothes Rack

Desk

Toiletries

Towels

Interconnecting Room(s) Available

Shower

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Iron

DVD/CD player

Room service [24-hour]

Daily newspaper

Superior Room, 2 Twin Beds

Heating

Non-smoking

Sleep comfort items

Electric Kettle

Satellite Channels

Soundproof

Air Conditioning

Wardrobe/Closet

Bathtub or Shower

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Clothes Rack

Desk

Toiletries

Towels

Interconnecting Room(s) Available

Shower

Private bathroom

Free Toiletries

Hair dryer

Iron

DVD/CD player

Room service [24-hour]

Daily newspaper

Facilities Details

Pool and Spa

Fitness Center

Food & Drink

Alternative meal arrangement

Buffet-Style Restaurant

Restaurant

Breakfast in the Room

Breakfast service

Room service [24-hour]

Special Diet Meals (upon request)

Bar

Front Desk Services

24-Hour Front Desk

Currency Exchange

Entertainment and Family Services

Smoke-free property

Air conditioning in public area

Contactless check-in/out

Heating in public area

Family/child friendly

Kids club

Nightclub/DJ

Business Facilities

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Game Room

Library

Cleaning Services

Protective screens in common areas

Staff trained in safety protocol

Laundry

Room sanitization opt-out available

Ironing Service

First aid kit

Guest rooms seal after sanitization

Doctor/nurse on call

Face coverings on staff

Suit Press

Hand sanitizer

Anti-viral cleaning products

Hot water linen and laundry washing

Shared stationery removed

Safe dining setup

Physical distancing of at least 1 meter

Daily disinfection in common areas

Dry Cleaning

Sterilizing equipment

Daily disinfection in all rooms

Free face masks

Temperature check for guests and staff

Rooms sanitized between stays

Cashless payment service

Sanitized kitchen and tableware items

Languages Spoken

German Spoken

Greek Spoken

Slovenian Spoken

Korean Spoken

Icelandic Spoken

Italian Spoken

English Spoken

Romanian Spoken

Portuguese Spoken

Hindi Spoken

Finnish Spoken

Polish Spoken

Norwegian Spoken

Spanish Spoken

Arabic Spoken

Indonesian Spoken

Hungarian Spoken

French Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Designated Smoking Area

Pets allowed

Car park [on-site]

Facilities for Disabled Guests

Security [24-hour]

Family Rooms

Elevator

Non-smoking Rooms