Thorpe Park Hotel And Spa

The website still advises robes and slippers are included in the relax and dine package, however they are not and now come at a £15 surcharge per person. I was also served mouldy bread at the restaurant. This was resolved with a 25% discount on the bill but still leaves a bitter aspect considering the price for this package has increased, the perks included have decreased and there seems to be no apparent increase in the quality of the service offered. I love this hotel and spa but this stay was not my favourite

⭐⭐⭐⭐⭐ We recently celebrated our daughter’s 18th birthday at Thorpe Park Hotel & Spa Leeds, and it was an unforgettable experience from start to finish. From our very first visit, Shaun made us feel so welcome. He showed us around the venue, answered all of our questions, and was friendly, professional, and reassuring throughout. His warm approach gave us confidence that we had chosen the perfect venue for such a special occasion. A huge thank you to Ruby, the Events Manager, who was incredibly accommodating throughout the planning process. She went above and beyond to ensure every detail of our celebration was exactly as we envisioned. She was always responsive, organised, and nothing was ever too much trouble. On the day of the event, Dan, Clive, and the entire team were outstanding. Their attention to detail, professionalism, and genuine care ensured everything ran seamlessly. They looked after our family and guests exceptionally well, making my daughter’s 18th birthday truly special and allowing us to relax and enjoy every moment. We also booked an overnight stay, which completed the perfect celebration. The reception staff were warm, welcoming, and very pleasant from check-in to check-out. Our room was comfortable, clean, and beautifully presented. The following morning, we enjoyed a delicious breakfast with plenty of choice before making the most of the hotel’s excellent facilities, including the swimming pool and sauna. What impressed us most was the consistency of the service. Every member of staff we encountered, whether in events, reception, the restaurant, housekeeping, or the spa, was friendly, attentive, and professional. It is clear that the hotel has excellent leadership, high standards of training, and a genuine commitment to outstanding customer service. Our guests also commented on how beautiful the venue was, how delicious the food was, and how attentive the staff were throughout the evening. Thank you to Ruby, Shaun, Dan, Clive, and every member of the team for making our daughter’s milestone birthday such a wonderful and memorable occasion. We cannot recommend Thorpe Park Hotel & Spa Leeds highly enough and look forward to returning in the future.

I would like to thank Thorpe Park Hotel & Spa for hosting two large group events so successfully. The meeting rooms were the perfect size for our requirements, providing a comfortable and professional environment for attendees. The hotel’s central location was also a major advantage, making it easy for guests to travel to and from the venue. The staff were exceptional throughout both events, always friendly, attentive, and willing to help. In particular, we would like to extend our sincere thanks to Alex, Jane, Josh, Dan, and Lucy, whose support, professionalism, and positive attitude helped ensure everything run smoothly. The hotel amenities were excellent and greatly appreciated by attendees, contributing to a very positive overall experience. Thank you again for your outstanding hospitality and support.