Days Hotel Wakefield

I love this hotel and always have me and my partner spend most of our free time together here. I’ve been coming to this hotel for over 4 years and have never experienced a night like tonight. The night was perfect and normal we noticed our room was particularly hot but we put it down to the weather being quite warm so we opened a window and put on the fan at roughly 11 o’clock after getting out of the bath the phone rings and it’s a woman from reception (who wouldn’t give me her name) telling us to stop removing devices baring in mind nothing had been touched we told her this and she said “it’s my word against yours” and said she was sending someone up. Literally 2 seconds after the call a polite member of staff called Luke came upstairs I’d just managed to get dressed and he came in to make sure everything in the room was fine. He was more than apologetic and he dealt with the situation properly and professionally. He then left after he saw nothing had been moved we had another phone call from the woman stating we set the alarm off and not to put the phone down on her. The phone was disconnected as my partner walked with the phone towards the door and it unplugged he answered straight back and I went downstairs to apologise for the phone going down. When I was down stairs I was greeted with nasty looks and ignorance she looked me up and down and didn’t say a word I was gobsmacked. I got told we had too move rooms and bring our belongings into the reception which was extremely embarrassing and demeaning as we didn’t do anything wrong. The unknown worker who wouldn’t give me her name then told Luke to tell us we can’t go to our new room until she inspected our previous so we waiting looking like idiots in the reception with all our things making people look at us as though we had done something wrong. She then came downstairs and told Luke it was the radiator and the room was just abnormally warm. Which we had stated multiple times to her. When I asked if we could go to our new room she again looked at me with disgust and said “ye” and shrugged me off I then asked for her name too which she responded “I’m dealing with this mess I’m not giving you my name” so I then asked when will a manager next be in to be told “don’t know” and then “Monday” I totally understand how hard a customer facing job can be as I have one myself but the utter disrespect and no regard to is or our comfort is unacceptable I honestly don’t think I’ll ever return to the hotel because the way we’ve been treat. To say we were kind and polite throughout the whole situation and still got spoken to like we were worthless by the unknown mystery worker is ridiculous. Luke was nothing bit apologetic and professional and if it was dealt with by Luke alone I’d of had no problems he didn’t make it seem like we were in the wrong he reasoned with the situation and tried to make it as good for us as possible. But the disrespect was unacceptable.

Fantastic stay ,big thanks to the team on duty they made us feel very welcome

This is a review regarding cleaning standards in hotel room at Ramada In Wakefield. See pictures attached poor standards of cleaning. Shower and toilet poor standards of cleaning hair,pup hair inside shower cubicle and on toilet floor. Clean towel provided full with hair. Dirty dusty kettle full with coffee stains. This was my second visit at Ramada. Even on my first visit I had similar situation poor standards of cleaning trough out hotel room. When I contacted reception by phone requesting clean towels I was told to come and collect them myself from reception. Great customer service.