Milford Hall Salisbury By IHG

I had an evening birthday party at Milford Hall Hotel, with many of my guests staying the night at the hotle too. All of them who stayed said that the rooms were lovely and there was a great breakfast too. Amanda Guest, the events manager, could not have been more helpful with organising my party and the room looked lovely on the night. We had a sit-down meal with a number of meal choices which were all delicious. The staff looked after us all so well throught the evening too. I can highly recommend Milford Hall Hotel for holding a special event: abig thank you to Amanda, the Chef and the team who looked after us all so well.

I stayed through work, what a pleasant surprise! The hotel was impeccable, well run and the rooms felt more luxurious than the price. The rooms had great zircon, fantastic bed, nothing felt shabby or tired. The bathroom was perfect. I also appreciated the low noise at night. Breakfast was very, very good. Wiktoria kept things running like a Swiss watch, being attentive to the customers and ensuring nothing ran out at 9.30am. Check in was easy and the car park next to the hotel was excellent and safe and well lit. Bar and restaurant was comfy to the point that staying and eating in was an option and room service wasn't going to break the bank. Salisbury centre and the Catherdral only 10 mins away. The city is safe and the Saturday Market was really good. This hotel is perfect, I have to stay in Hotels as part of my work duties and I shall be staying again. Thank you Wiktoria and team, I really appreciated all efforts to delivery great customer experience.

It is very difficult rating our stay, as vast discrepancies in staff's attitude influenced it greatly. Upon arrival, the lady checking us in noticed our mobility issues and kindly offered to switch our room to a ground floor one. Entering the room (which still necessitated quite a walk and the crossing of six fire doors), I noticed there was no safe, one bed side table was missing, the bed looked smaller than a premium king and the armchair' s left arm was missing a piece of upholstering. Given the combined problems I asked we be given a different room - something I have not done in over ten years - to be told there was no other room available and that there is no safe in any room. I therefore asked to see the original room we had been assigned and seeing that the bed was the same size and the stairs high, I chose to stay in the room on the ground floor , provided a bed side table was provided. When I asked the lady who had accompanied me how could we store our valuables, she answered:"In the room safe", and when I told her there is no safe in the room, she said there must be so I invited her to come and look - and indeed no safe could be found. The bed side table was delivered by a gentleman who behaved as if we had disturbed him saving the world - the same gentleman who the day later ordered us out of the room so he could clean, even if it was almost twelve and we had already been out of the room for extended periods twice. On the second evening we wanted to order a light supper from the bar and although it was more than half empty we were told sternly by the lady in charge that it was fully booked and no table could be found for us. With the same mobility issues, we traipsed to a restaurant quite a walk away and returned about an hour later to find the place even emptier than it had been previously. When asked, the lady said "it is all finished". The morning after, we were woken up at 7:25 by a false fire alarm, and no apology was given. Our request for a late check out on a Monday morning (of an hour or two) was flatly refused and we were told the hotel was again fully booked although we stayed in the premises till about three pm and the place was empty. Conversely the ladies in charge of breakfast are professional, kind and caring. The room has a split personality as well, with working a/c, modern tv, new bed and bath but very scruffy, cheap and old furniture. The location of the hotel, outside the city center but well connected by bus, makes it quiet. Personally, until the personnel undergoes a serious managerial review so that they all convey the same courtesy, trustworthiness, helpfulness and flexibility ethics, I am not sure whether a guest will fall under Dr. Jekyll or Mr. Hide and I feel I cannot in all conscience recommend it.