Pentahotel Birmingham

Room was very warm which was to be expected in a heatwave. Aircon was put on full from 17.30. When i returned to the room at 20.45 the room was still at 26 degrees. The fans were set at 18 but had no effect. The bathroom then started to smell of sewage. What sleep i did have was very uncomfortable due to the room not climatising with the fan on all night. I checked out early in the morning as it was unbearable. Upon checking it became apparent that fans were available, but this was not disclosed when booking in. Although i assume this is a budget B&B, with the heatwave, water in the room as complimemtary would have been a nice gesture. Other than that the hotel itself and rooms were clean and a lovely smell in the reception area and hallways. Breakfast was ok, again not advised where this was when checking in, we had to follow the signs. Wouldnt be my first choice to stay again, but definately hasnt been the worse stay, but feel as a company, adjustments can be made.

Excellent location, really central and easy to get to from train or coach stations. Lovely friendly, helpful and knowledgeable staff. Comfy beds, great air conditioning system in the hot weather. The breakfast is wonderful, loads of choice, and plenty of everything, and caters for early and late risers!

I am writing to formally request a full refund of £98 for my recent stay at your Birmingham hotel. Unfortunately, my experience fell significantly below the standard I expected and paid for. Firstly, I was allocated a disabled access room, which I had not intended to book. I had accidentally made a separate booking for July costing £46 and contacted the hotel to ask if this booking could be transferred to the correct date or refunded. However, I was informed that neither a transfer nor a refund would be provided, resulting in additional unnecessary expense. In addition, our stay was severely disrupted throughout the night due to excessive noise from neighbouring guests, including loud sexual activity that continued for a prolonged period and prevented us from getting any meaningful sleep. To make matters worse, the electricity in our room was switched off in the morning, causing further inconvenience and leaving us extremely dissatisfied with the overall experience. Given the combination of these issues—the unsuitable room allocation, the refusal to assist with the mistaken £46 booking, the excessive overnight disturbance, and the loss of electricity—I do not believe the service provided was acceptable and therefore request a full refund of the £98 paid. This was the email I sent without response by the way. Along with this I phoned the business and pretended to be a different customer and was charged only 57£ to get a room, not only that but he lied and said there where no rooms available when me and my girlfriend actually looked into another room across from ours and saw that it was completely empty. Not only that but he gave me an attitude on the phone then hung up on me whilst I was simply trying to get a reasonable response for my terrible experience. Do not use this hotel ever, believe me