Quality Birmingham

My family stayed here for year due to being homeless, the staff do there best in everything way to much to deal with , , the room was ok what we stayed in,if any repairs need doing there was nice n friendly repair men. Wasnt 100%clean in hotel but you get a lot of people staying there just have no respect for hotel. Was Cockroaches in kitchens nothing seemed to work to get rid. It was our home for long time,council just take way to long to help yu. We was in the best hotel for homeless people on hagley road I hear. They do family activities so theres things for kids to do. Buses are near load shops n restaurants.

I stayed here a while back and was fairly happy, the staff were helpful the room was clean and the breakfast the next day was good, we didn't pay the extra to use the swimming pool but both agreed we would come back to try it. We tried to book a few nights ago and was told it was closed (i think for refurbishment) so we ended up staying at the premier inn next door and when we checked out we saw it was open so went to go in and enquire about a booking.. the place just looked a state as we got closer, all clutter and rubbish in the windows really looked awful, it looked like a hostel with people living there long term, i assume its being used to house refugees as there were so many that looked like they had just arrived here. kids were running around in the carpark and inside the reception with taxis pulling up with more families as we approached. heard someone spit out of a window and i saw the look on my partners face and we both just turned around and left as the whole vibe there was just horrible, we didn't even make it inside the reception to enquire as i dread to think what was going on inside.

This hotel is basic and the staff do there best in difficult times. Its was good shen it was contractors and people on days out here but now seems a lot of emergency housing who treet the hotel lkke crap let there kids roam the grounds at all hours and sct like there on a budget holiday talking to staff like crap znd definitely bfing the hotel tone down ten fold. Hopefully back to normality soon and staff will hsve people staying dho actually have respect for where they are staying and are civil to the staff and these people can go bsck to where they crawled out from.