Springhill Suites Birmingham Downtown

Gabby was great, she was friendly and offered amazing customer service. However, the hotel did not have hot water. Hot water, if it came on lasted maybe 1-2 minutes. A weekend with several events and no water is very disappointing. This was not a new issue, it's been ongoing. The manager was of little assistance as he was aware of the problem.

Have frequented this hotel often with family and my service pet. Today, the manager told me he couldn’t let me in with my service pet. Further insulting was the fact that he (Black tall stocky supervisor) had the audacity to ask me what service does the animal provide. ADA discrimination and lack of accommodation. Do not recommend staying here!!!

My November stay at the SpringHill Suites by Marriott Birmingham Downtown at UAB was highly disappointing due to consistently poor service and a property that felt old. I would not recommend this hotel and will not be staying here again. The service from the front desk staff was unprofessional from start to finish. Attempted Early Check-in: Upon arriving in the lobby before the standard 3:00 PM check-in time, the attendant was completely absorbed in their personal phone. They looked up and stated, "Y'all can't check in early." There was no greeting, no offer to hold luggage, and no professional courtesy. Official Check-in: When we returned after 3:00 PM, a different front desk attendant was also absorbed in their phone. The check-in process was handled with very little acknowledgment, and we received no "thank you" for choosing to stay at the hotel. Check-out: This pattern repeated itself at check-out. A third different attendant was yet again engrossed in their phone and barely looked up when we handed in the key cards. The staff's preoccupation with their personal devices, coupled with the lack of basic professional courtesy, made us feel unwelcome and ignored throughout our stay. Beyond the poor service, the property itself was not up to standard. The room felt tired and old, suggesting a significant update is needed. Only one elevator was functioning during our stay, and it was noticeably slow, causing unnecessary delays. Overall, the combination of an unwelcoming, unprofessional staff and a deteriorating hotel environment made for a poor experience. This is not the standard I expect from a Marriott brand.