Greenwood Inn

This place is just gross. Saw multiple small roaches on the wall, vanity and in the tub. Nasty mold around tub. When I pulled the bedspread back, an empty half pint of George Dickel fell out on the floor.

Bugs. Moved the night stand to get to the outlets, food behind the night stand. Bathtub had no caulking around it. Nasty bugs in the bed, on the floors. I booked for work, only hotel with vacancy. Booked for 9 days. Left after 2 days. They charged me for 9 days. Amex is handling that now.

Greenwood Inn and Suites is NOT up to par anymore. First off, we booked thinking it was still the Best Western, which it isn’t. They do not even manage this establishment anymore, and now I know why. We booked for MVSU homecoming. The bathroom still had the previous guest’s belongings in the shower and the room was semi cleaned. It looked like they “straightened” up to accommodate more guests because of the type of weekend(homecoming), and they knew guests would need a place to stay. We were in and out our room all weekend, kindly asking housekeeping to provide clean towels and a clean room as we passed her. The entire weekend, OUR ROOM WAS NOT SERVICED! When i complained to the front desk clerk, she stated, “You must of had do not disturb on your door”. I kindly told her no ma’am! The staff were not doing what they needed to do! For the price we paid, we could have at least got clean towels. Next, i asked for a manger, they told me his name was Rick! RUDEST MANAGER EVER! When I complained about our service and HIS STAFF! He basically treated it as an oh well, stating that since I’m checking out, there is nothing he can do! As I explained, we were in and out, it’s homecoming and I didn’t know I needed to micromanage his employees for him! He was not accommodating AT ALL! Several guests complained that their room was not serviced and nasty all weekend. That is unacceptable for guests and customer service was definitely an issue as the lady tonya was also being rude! I would not recommend this hotel if you were on your dying bed and needed a place to rest, please consider booking elsewhere!!