Alabama Hotel

This Baymont hotel in Montgomery was the third stop on our trip through Kentucky, Alabama and Georgia. I was a bit apprehensive because the room rate was by far the lowest, and half of the horrendous stay on the previous day. We found the room to be very clean, and quite spacious. The bed was so comfortable and the room very quiet. Breakfast was typical for this hotel class. The location is right off of I-85 and convenient for dining and shopping.

We came here due to being able to get two rooms next to each other. The room that I got had a bad smell to it and the AC wasn't cooling correctly. The smell was coming from the shower drain. It looked like poop was coming up and the entire drain was disgusting looking had crap caked to the sides right underneath the drain grate. I told the worker behind the counter and said I was going to stay with my daughter next door and wanted to be refunded for the room. He did offer another room BUT I wanted to be right next door to my daughter and granddaughter. He said he'd mention it to the "owner" about the refund. The next morning when we went to checkout I informed the "manager" of the shower drain and AC and told him about the conversation with the worker the night before and he said there was no note left and he'd have to "talk" to the owner and someone would call. I've received no call and no refund. Not only was there an issue with the shower drain and AC, there was no wardrobe cabinet in the room to hang clothes(there was one in my daughters room) and the floor had a bad spot that had a piece of linoleum that was to small to go there to begin with, the bed cover was stained and the frame of the AC was falling off. I sent a customer concern to Wyndham and received an email back that they got in touch with the property management team and that they said they gave me a refund. They lied. I’ve received no refund. My money should be refunded. I will never recommend this hotel.

I loved it. It was clean. Everyone was friendly. I will return if I visit Montgomery again. Loved the courtyard in the center of the rooms