Holiday Inn Express Hotel & Suites Montgomery Boyd-Cooper Parkway

They have roaches and the GM is a joke!!! After discreetly telling her about the roaches and asking them to spray, I left and came back to the same dead roaches I killed in the room. They had not cleaned the room. She told me they had a football team there the night before which had absolutely nothing to do with me. I had to go buy spray and spray my stuff.

This is my ongoing complaint with Holiday Inn Express in Montgomery, Alabama on Eastchase Parkway, illegitimate, unfounded claim to charge my Citi Costco Credit Card. The service/bathroom didn't not meet my expectation. I wasn't aware of the type of bathroom/shower nor type of TV that would be provided, nor were there any information provided, in reference to the TV or Bathroom Shower when I booked a king size room, ONLINE, at this hotel for two days. I booked the room for a two-day stay, 07/03/26 & 07/04/26. They credited my card for one day when it should've been for two days due to I checked out the same day, after discovering what I didn't like about the bathroom shower, as well as the TV and wasn't offered an alternative room in regards to the shower. Details that led to me checking out of the hotel: Once I checked in I took my belongings up (made a couple of trips to get them in the room). After which, I called down about the TV.  The lady on the front desk was nonchalant and wasn't very friendly and made the statement she couldn't help me from her location and that she would send someone up. The gentleman who came to aid,  in helping me, was kind and very polite. He tried to get the TV to access YouTube app. However, after noticing how the hotel TVs are setup, he pointed it out and explained to me that based on the way the TVs in the hotel are setup I wouldn't be able to access my YouTube app. Although, I was highly disappointed, as well as, dissatisfied,  I decided to move past the TV issue. However, after bringing the rest of my items up that I went into the bathroom and saw what looked like, in my mind  a small walk in hole in the wall an, extremely small/tight space, that look like a coat closet that they call a (shower). I, immediately, called the front desk, again, this time to voice my dissatisfaction, with the size of the bathroom shower. I asked the lady at the front desk if all of the bathrooms/showers were like that and she said yes! It was at that time I told her I was leaving and on my way out I talked to another guest and asked her about the type shower she had. She said her shower wasn't like mine, that it was bigger. I even told the lady at the front desk that she lied to me about not having a different type bathroom shower. Even after me saying that to her she said ABSOLUTELY nothing!!!! An alternative room was NEVER offered! No apologies or anything! However, she did say she didn't have anyway of printing anything to show I was checking out (which was strange to me). She went on to say that since it was pending it would just drop-off and assured me I wouldn't be charged.  Other customers in the hotel had a complaint about her, as well but unlike me some people didn't say anything.  On the day I saw a charge o  my credit card for the same room I checked out of and was assured I wouldn't be charged for, I called to talk to the manager of the hotel and wad told she was on a meeting and that she would call me back. After some hours and not receiving a returned call from the hotel manager as stated, I called back and was told she was on the phone but that she would call me back. As the day progressed I called back again and still wasn't able to talk to the manager. I told the young lady that if they don't reverse the charge I was going to dispute the charge with my credit card company. To this day, I still haven't received a call from the hotel manager. I was never provided proof that I checked out, shortly, after I checked paper nor electronic wise because the lady on the front desk that day said she had no way of giving me anything showing out checked out but assured me I wouldn't be charged. I did file a dispute with my credit card company about the charge but because there's no paper or electronic record of the day I checked out it looks like the service was provided and that I stayed at the hotel when I did not. I believe the lady on the front desk, deliberately, didn't provide me proof that I checked out for my credit card to be charged, while lying to me that since it was showing Pending it would drop-off. They are holding my money hostage for lack of providing quality services and are trying to stick me saying I stayed there when I didn't! In other words, they are liars and thieves! I will NOT let this die!!!! I've been trying to reach the General or District Manager about what happened to me.  As stated earlier, I will not let this die! This is so wrong and not customer service friendly. I'm going to keep fighting this until someone higher up beyond the hotel manager contact me and reverse the charges on credit card. I have proof I checked into another hotel in that area once I left this raunchy hotel. Run, people, run! This is not a customer service friendly hotel. They're so money hungry to the point they are willing to lie and keep/steal money that isn't theirs. How desperate can a business be to treat customers in this manner. I also, demanded that I be removed from their so-called LOYALTY/REWARDS PROGRAM! What a joke! There's no loyalty and definitely no rewards when they keep money that's not theirs. I WILL SLEEP IN MY CAR BEFORE I'LL EVER STAY AT A HOLIDAY INN HOTEL FACILITIES!!! I frequents the Montgomery area often and have stayed in other hotels but never, ever have I been treated in this manner. Other hotels in the area are more accommodating and if a complaint is made about a room they apologize and offers another room. They show that the customer matters and that they take pride in providing excellence service. I have proof that I checked into another hotel the same day that I checked out of this Holiday Inn Express. As stated earlier, I was never provided paper nor electronic proof from IHG that I checked out on July 3rd, the same day I checked in, to provide proof, my credit card shouldn't have been charged. Highly Dissatisfied Never Will Be A Customer, EVER, AGAIN!!!!

⚠️ WARNING TO ANYONE THINKING ABOUT STAYING AT THE HOLIDAY INN IN MONTGOMERY 9250 Boyd Cooper Pwky ALABAMA ⚠️ This was one of the worst hotel experiences I’ve ever worked at. The cleanliness and overall conditions were unacceptable. I experienced serious concerns during my time of employment , including issues with room maintenance, cleanliness, food quality, and customer service. There were concerns about pests, some rooms reportedly had no hot water, and I noticed food items that appeared outdated. I also heard complaints from guests regarding missing belongings and concerns about personal information security. The General manager is horrible & doesn’t take serious responsibility for her guests complaints, she’s very rude & also lies about everything. Management & housekeeper needs to take these complaints seriously and make major improvements. Guests should not have to worry about cleanliness, safety, or whether basic amenities will work properly. Please do your research before booking and thoroughly inspect your room when you arrive. Based on my experience, I would not recommend staying here until these issues are addressed. I was terminated because I held employees accountable for following company policies and performing their job duties correctly. When employees failed to follow instructions or repeatedly refused to do their work properly after being addressed, I took appropriate action, including terminating some employees when necessary. I was later informed that management felt I was “too hard” on employees, even though my expectations were based on enforcing workplace standards and ensuring tasks were completed correctly. After my termination, some of the employees I had previously terminated were rehired. It is disappointing because I was simply doing my job and trying to maintain a professional, productive work environment where everyone was expected to follow the rules and perform their responsibilities. #MontgomeryAL #HotelReview #TravelWarning