Francisco Grande Hotel and Golf Resort

This is not a resort. This is an old hotel, a step above a motel. My husband keeps saying I need to read reviews before booking places and darn, he’s right. There is a little balcony which was nice since I had work to do and there’s no desk/sitting area. The AC simply does not work. It’s loud and doesn’t cool off the room. The room was comfortable after about 3am when the temps cooled off. There is a fan in the room, so they know the AC doesn’t work. It’s Arizona- it’s hot. The water pressure is minimal in the sink and shower. That’s a bummer. The state sign states the highest rate is $175 but I paid more and I see it listed for more. This hotel isn’t worth $175 a night. Or $150 a night.

Super disappointed in this hotel. Not only is it extremely outdated, I don't know how they can classify it as a resort. First, the rooms are so completely outdated and our room did not have A/C. It was mid 70's when we were there. They did have a portable A/C or fan in the room but when we would come in at noon or later it was super muggy and hot even with the portable A/C running all day. Made for a miserable sleep. Never stayed in a hotel room that was that hot or muggy. House keeping came at 8:30am the first day and since we were still in the room we asked them to come back in an hour or two and they said ok. By 11:30 they still hadn't come and so we called the front desk to let them know they haven't shown up. Got back later in the afternoon and room was still not cleaned. Called front desk again only to find out that housekeeping leaves at 2pm so room could no longer be cleaned. During a shower on our 2nd day the water stopped working. Come to find out it was a water main break in the area. Weird because the toilet worked just fine but we couldn't turn on the shower or the sink. I took video because that has never happened during a stay. My son couldn't take a shower that day before his tournament. Housekeeping came and cleaned our room after there was no running water. I guess they just do a wipe down since there was no water. When he finished the tournament I went to front desk to let them know we would be leaving and staying at another hotel. They accommodated this but said they cannot offer anything else for the previous night/that day that we went without water. For $300 a night that seems a little unfair. The quality of the hotel is so old and rundown and I will never stay there again. We ended up going 25 mins away to stay at the Harrah's Ak Chin and had a lovely room and stay. The golf course itself is pretty run down too. Was just hoping for something nicer considering it said Resort. Don't get your hopes up.

We book a suite expecting,(for the price) a nicer room. All the soft surfaces were very worn. The big soft chair had splits in the arms. The sofa also showed a lot of wear and stained spots. The bed was typical of a “cheap hotel” with deep holes and worn areas in the mattress. The carpet also was well worn, dirty and had stains. The staff was very friendly and the service was very good. Five stars! The restaurants; Duke’s and Legends, we both very good with comfortable atmospheres, very good food and outstanding service. Five stars!